36 min

What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience‪]‬ Press 1 For Nick

    • Business

What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience]

What is the power of CX?
What parts of the product, process, place, and people make the customer experience stand out?
What's at stake if you don't focus on CX?
Why is having the right mindset so important?
What are the behaviors that create the culture at work?
How does the consumer feel when they are not appreciated?
What part does empathy play in the CX?


ABOUT NICK GLIMSDAHL
Subscribe to my weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee


BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/


BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience]

What is the power of CX?
What parts of the product, process, place, and people make the customer experience stand out?
What's at stake if you don't focus on CX?
Why is having the right mindset so important?
What are the behaviors that create the culture at work?
How does the consumer feel when they are not appreciated?
What part does empathy play in the CX?


ABOUT NICK GLIMSDAHL
Subscribe to my weekly newsletter
Find me on Twitter
Find me on LinkedIn


LISTENER SUPPORT
Purchase Nick’s books:
Reasons NOT to Focus on Employee Experience: A Comprehensive Guide
Apparel: https://www.teepublic.com/user/press-1-for-nick
Support this show through Buy Me A Coffee


BOOK RECOMMENDATIONS:
Learn about all the guests book recommendations here: https://press1fornick.com/books/


BROUGHT TO YOU BY:
VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/


This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/


SPONSORING OPPORTUNITIES:
Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/

36 min

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