In this episode of The Moving Mastery Podcast, Louis Massaro shares what areas you must train your movers on besides simply how to “move”.
Why knowing how to pad a chair or load a truck is only part of your mover’s responsibilities on a job What your movers need to do to create raving fans out of your customers How to increase customer satisfaction and get more 5-star reviews Properly training your movers is one of the most important things you could do to grow a successful moving company, but you've got to do more than just train them how to move.
You’ve got to train them on how to deal with every situation that happens on the move. They need to know what you expect them to do if problems arise while they're there with the customer.
They need to be trained in customer service.
If you don't define exactly how you want your movers to behave on the job and the steps that you want them to take from the time that they get there until the time that they're done, you're going to have a lot of stress, and you're going to have a hard time growing your company.
In this episode, Louis gives you three things your movers need to be trained on besides just how to pad, how to load, how to protect floors, how to protect door jambs, how to pack, how to inventory…
All the training that goes along with typical “moving” is great, but if you miss these three important components, you're not going to experience the customer satisfaction and create the raving fans that you want to really build your business:
Customer Etiquette Resolving Conflict Company Policies and Procedures Once Louis was able to define all of that, it really helped him build his company, which he eventually took to a nationwide, eight-figure business where he was doing 12,000 moves a year.
If Louis can do it, you can do it!
Put this training in place, and make sure your movers are applying it in your business on each and every move.
Listen to What’s Missing from Your Mover Training? now, and go download the last few videos too!
Updates: THE MOVING CEO BUSINESS PROGRAM now has 3 levels of membership!
Join the Moving CEO Business Program now! This is the program where I teach you how I did E-V-E-R-Y-T-H-I-N-G! Begin growing your business today starting at $97/month! Click here to learn more.
Subscribe to Louis’s YouTube channel for more tips on growing your moving company.
Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages
Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro
Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level.
Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.