What's the ROI of Customer Experience? w/ Joey Coleman, Never Lose a Customer Again
Marc Bernstein and Joey Coleman discuss acquisition Vs. retention, the harmony of a contact center, and human to human interaction in a contact center.
Joey Coleman is the author of "Never Lose A Customer Again" and Chief Experience Composer at Design Symphony.
Information
- Show
- FrequencyUpdated Monthly
- PublishedMay 12, 2021 at 5:52 AM UTC
- Length54 min
- Season1
- Episode14
- RatingClean