Certified Trainer and Corporate Consultant Dawn Shuler delivers sharp, relevant inspiration and success strategies for CEOs, business owners, founders, managers, and leaders. Learn the importance of aligning your company's purpose and values with those of your people and employees for greater success. Topics include business success, team building, employee engagement, communication, leadership, values, and more.
Episode 202 – Are you listening to respond or to understand?
We’ve recently been doing some training on active listening. What makes it “active” instead of “passive” is the listener’s presence and intent. Active listening is listening to comprehend, understand, learn, and only respond when it’s appropriate. When we wrapped up the training, I found a quote that I really liked: “When we don’t push our agenda to feel competent, we can better listen to other person’s desires.” I think this encapsulates active listening perfectly.
Listen in as Dawn discusses active listening and how listening to respond can be obstructive to effective communication.
Other podcast episode referenced: Are you purpose driven? and Is your response about you or them?
Episode 201 – Star Trek Rockstars
My husband Mark and I are huge fans of the Star Trek franchise, from classic Star Trek all the way to modern films. We’ve recently watched the first of the Star Trek remakes, and it occurred to me that part of the reason Star Trek resonates with me is that the crew members of the starship Enterprise reflect ideal workplace dynamics. Each crew member is outstandingly good at what they do and is willing to go the extra mile to get things done. They’re all Rockstars, and Rockstars make the seemingly impossible challenges possible.
Listen in as Dawn talks about Star Trek, the characters’ Rockstar qualities, dynamics, and how they can reflect and apply in real-life workplace situations.
Other podcast episodes referenced: Do you have rockstars or rocks on your team?, Right person, wrong seat.
Episode 200 – Do you have an A Player organization for your A Player people? Interview with Doug Brown of Business Success Factors
I had a stimulating conversation with sales expert and author, Doug Brown of Business Success Factors.
As someone who has been working in business since he was three years old (really!), Doug had some great insights.
Here are a few things we covered:
The need for alignment between A Players and A Player environments
How you know if you have an A Player organization
Biggest mistakes companies make when hiring
How magical things happen when you have the ideal team
The importance of systematic and strategic processes on an organization in general, even in sales
The #1 thing salespeople and businesses should be doing
Listen in so you can bring the “A Game” out of your A Player organization.
About Doug Brown
Doug C. Brown is the CEO of Business Success Factors, international best-selling author of the book Win-Win Selling: Unlocking Your Power for Profitability by Resolving Objections, and a nationally recognized sales revenue growth expert and consultant.
Doug is passionate about helping others build their businesses and create better lives through them. He focuses on uplifting people in businesses by equipping them with the right tools and creating success strategies. Doug has 35+ years of experience as a business mentor, consultant, and President of Sales and Training.
Connect with Doug:
Episode 199 – Corporate Social Responsibility – Interview with Holly Copeland, senior director of CSR at Horizon Therapeutics
I had an engaging and lively conversation with Holly Copeland, senior director of Corporate Social Responsibility at Horizon Therapeutics.
Many organizations believe in giving back to the community, but Horizon started their Corporate Social Responsibility program when the company was not yet profitable. That’s how important they felt it was to thrive within their community ecosystem.
Using Corporate Social Responsibility outcomes in conjunction with the goals of the company
The creative lens to create a “buffet” of opportunities to get employees involved
The correlation between CSR and employee engagement and positive company culture
The importance of employees feeling part of something bigger, beyond their job description
CSR as a way to promote pride in the organization
What an organization, no matter how small, can do right now to make a small step toward their own corporate social responsibility
Listen in to hear what YOU can do right now to create the ripple effect in your own community.
About Holly Copeland
Holly Copeland has been with Horizon since 2015 and currently serves as senior director of their Corporate Social Responsibility, Sustainability & Impact work. In this role she oversees all CSR partnerships and initiatives of the company.
Holly is a founding mentor of Chicago Innovation’s Women Mentoring Co-op, as well as a board member of Chicago Innovation, Perspectives Charter Schools, the Chicago Council on Science and Technology, and the President’s Council of the Museum of Science and Industry. She is in the Chicago Ideas Co-Op and an advisory board member of MATTER, the Chicago Council on Global Affairs’ Women & Global Development Forum.
Connect with Holly:
Episode 198 – Do you have rockstars or rocks on your team?
What makes someone Rockstar? What are the qualities of a Rockstar employee?
Rockstars are A players: the people who have the intangibles, those things that you can’t train. They have the passion, energy, drive, initiative, intent, desire to be better and make the company better. It’s what they walk in the door with. To put it simply, they have the “It” factor.
Listen in as Dawn talk about rockstars in the workplace and the first steps you can take to create your rockstar qualities list.
Other podcast episodes mentioned: Are you an A, B, or C player?, Co-Create, How do you ensure the right people in the right seats?, Right people in the right seats – for real, and Right person, wrong seat.
Episode 196 – Passive Modeling vs Active Modeling
As a leader, if you want to cultivate a positive culture or behavior, you have to embody and show it… because any kind of culture or behavior naturally comes from the top down. You have to be a model to your employees and colleagues. You have to be able to walk the walk.
There are two ways to embody your workplace culture or behavior: Passive Modeling and Active Modeling. Passive Modeling is when you’re setting yourself as an example; this can be conscious and unconscious. On the other hand, Active Modeling is when you engage people and actively guide them to let them see what you’re seeing, asking them questions like “Did you notice what I did there?”
Listen in as Dawn and Mark Shuler weigh in on Active and Passive Modeling and its applications.
Other episodes referenced: Forward Motion & Passionate about forward motion
Relevant and helpful
Excellent information and tips for managers and employees. Dawn and her interviewees offer practical and wise advice. A mini business course while driving to work!
Relatable Leadership Insights
Dawn has such a straightforward and common sense perspective on leadership, communication, and teams. Her insights come from diverse experience and from her thousands of hours of coaching and training. You'll get great and useful content in each episode. She is an asset to any business manager, owner, or executive who wants their people and organization to thrive.
Very Usful Information
Dawn has incredibly helpful information every podcast. Anyone who is running a business, large or small should be listening in. There is always at least one gem and usually more in each episode.