Why Employees Ignore Great Benefits, with Adrienne Lee-Jones

Navigating healthcare benefits can be confusing, especially when employees need specialized care.

Adrienne Lee-Jones, Director of Payroll and Benefits at Loomis, shares her personal experience using Lantern, how concierge-style healthcare support can improve outcomes, and the communication strategies she uses to help employees understand and engage with complex benefits year-round.

In this episode, you'll learn:

• How personal experience and concierge-style healthcare navigation can help employees feel more confident when making complex care decisions
• Strategies for explaining specialized benefits in simple, relatable terms that drive employee understanding and engagement
• Creative ways to build year-round benefits awareness through testimonials, wellness initiatives, and open enrollment communications

Highlights:
(0:00) Meet Adrienne Lee-Jones
(1:23) Adrienne's Lantern surgery experience
(3:38) The value of compassionate care
(6:16) Why dedicated support matters
(7:07) Building a year-round benefits strategy
(8:49) Communicating cost savings and quality
(9:10) Turning employees into benefit champions
(10:00) Using testimonials to drive engagement
(16:56) Helping employees understand complex benefits
(19:05) Real examples that make benefits click
(24:49) Reaching employees beyond email
(26:26) The rewards and challenges of open enrollment

Resources:Nancy Ryerson’s LinkedIn: https://www.linkedin.com/in/nancyryerson/
Adrienne Lee-Jones’s LinkedIn: http://linkedin.com/in/adrienne-lee-jones/
Loomis’s LinkedIn: https://www.loomis.com/en/