Not all great CSMs have traditional CS training. Some — like Graham Gill — transfer their skills from roles like product management to CS. Graham, the VP of CS & Services at Accent Technologies, shares how he found his way to customer success and brought his knowledge of product with him. Plus, Eric and Graham discuss… - How to break down silos and build a foundation of alignment - Why it’s important for CSMs to empathize with other roles - How CSMs can create strong customer relationships in a pandemic For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org. To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.