100 episodes

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

Windshield Time Chris Elmore

    • Education
    • 4.8 • 27 Ratings

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

    PRESS PLAY in 3 Acts

    PRESS PLAY in 3 Acts

    In this week's episode of Windshield Time, Chris and James sit down to condense one of Service Excellence's most core methods of training. Tune in to learn about the three acts of PRESS PLAY: Bond, Discover, and Secure.

    • 38 min
    Translation... Again

    Translation... Again

    This week's Windshield Time podcast showcases Chris and James rehashing a topic discussed back in episode 51: Do your customers actually understand what you're saying? In other words, how do you interact with clients in a way that goes to their heart instead of their head? Check out this episode and hear the tools you can leverage to better communicate your value in the field!

    • 39 min
    An Ethical Dilemma

    An Ethical Dilemma

    In this episode of Windshield Time, Chris and James sit down to explore an interesting scenario: When a customer wants to buy something they know they don't really need, is there an ethical dilemma at play? Join them as they have a thoughtful conversation about how to approach this scenario and discover how it's essentially a lesson in understanding the genuine needs of the customer!

    • 39 min
    What Do You Know and When Do You Know It?

    What Do You Know and When Do You Know It?

    On today's episode of Windshield Time, Chris Elmore and James Walker reunite to talk about doing your homework before stepping into a client's home. Wouldn't you want your doctor to check your medical chart before a visit? Be sure to check your client's chart before your next service call so you can provide more value, professionalism, and a better customer expereince!

    • 39 min
    The 5 Fundamental Principles of a Great Solution

    The 5 Fundamental Principles of a Great Solution

    In today's episode of Windshield Time, Chris and James go over the five fundamental principles of finding great solutions by creating multiple creative, professional, and quality options for clients.

    • 38 min
    FORM with Dr. Kerry Webb

    FORM with Dr. Kerry Webb

    In this week's episode of Windshield Time, Chris is joined by fellow Service Excellence team member Dr. Kerry Webb! We hear them talk about Kerry's history serving the home services industry, Kerry's upcoming college-level training program for service managers in the trades, and more!

    • 41 min

Customer Reviews

4.8 out of 5
27 Ratings

27 Ratings

JStiel2 ,

Value and Entertainment

Just found this podcast and have already gotten a TON of value and entertainment. #HighwayToTheDangerZone

obacker19 ,

Entertaining, insightful and actionable! 👏

Whether you’re well established as a service contractor, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Todd and the entire Service Excellence team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business, and life you can be proud of - from leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

fgnz84 ,

Service

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