Women Your Mother Warned You About Pod About It Productions

On today's solo episode, Gina explores the significance of gratitude not only as an emotion but also as a tool that can significantly enhance one's personal and professional life. She delves into diverse aspects, including its effect on wellbeing, productivity, relationship building, leadership, and business culture. She highlights the propensity of gratitude to improve income levels, the importance of expressing gratitude to customers for business success, and encouraging a positive workplace culture. Gina also talks about a gratitude playbook with ideas for things to be grateful for at work, such as colleagues, professional growth, and customers. .
Highlights
- The Power of Gratitude in Business and Life
-  The Science Behind Gratitude
-  Gratitude and Happiness at Work
-  The Impact of Gratitude on Customer Satisfaction
-  Gratitude as a Leadership Tool
-  Creating a Positive Workplace Culture with Gratitude
-  Gratitude and Employee Engagement
-  Gratitude and Enhanced Well-being
-  Gratitude and Professional Growth
-  Personal Gratitude Reflections
 
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More about Gina
Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic
Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition. 
“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

Joining Gina on today's episode is Ukeme Awakessien Jeter, a leadership development expert, keynote speaker, and author of the book "ImmiGRIT Love: Supercharging Company Culture with Immigrant Leadership." She has extensive experience working with Fortune 500 companies, national law firms, universities, local governments, and specialized agencies of the United Nations. As an immigrant herself, Ukeme’s work is informed by her unique perspective and aims to promote immigrant inclusion leadership, innovation, and business growth.

Ukeme Awakessien Jeter immigrated to the United States from Nigeria at the age of 18 to attend college. She chose to study mechanical engineering and later pursued a career in law. Ukeme also became an elected official for her city and is passionate about shaping policy and transforming workplace culture. Inspired by her own experiences as an immigrant, Ukeme wrote her book to advocate for immigrant inclusion leadership and highlight the unique skills and perspectives that immigrants bring to the workplace. She emphasizes the importance of cultural intelligence and the need for companies to change their systems to better support and attract immigrant talent.
 
Key Takeaways:
Immigrants possess valuable leadership competencies, such as adaptability, resourcefulness, and the ability to build new networks. Accent bias and education bias can hinder the recognition and advancement of immigrant leaders. Companies should elevate immigrants to leadership positions and allow them to lead in their own style. Cultural intelligence training is essential for leaders and organizations to better understand and support immigrant employees. Companies can attract immigrant talent by partnering with non-profit organizations that support new Americans and by reevaluating their recruitment processes to be more inclusive. Quotes:
"English is not a measure of intelligence. English is simply a skill." "There's a difference between adaptability and forced assimilation." "Let's start peeling back on what it is that we're asking for in talent versus what we're getting." "Networking is a part of the process. We need to understand them and say, 'Does this system attract or gain from the immigrant population?'" "Change happens with that two-way street." Connect with Ukeme here: https://www.ukstopia.com/

On today's show Gina welcomes Tatiana Ferreira, a Growth Excellence Consultant. Corporate & Board Advisor, Global Strategist, and Keynote Speaker, discussing the importance of customer experience in driving transformative change and increasing revenue. She highlights that customer experience is not limited to luxury brands but applies to all businesses. Tatiana emphasizes the value of creating a welcoming and inclusive environment for both employees and customers. She suggests hiring happy employees who genuinely enjoy working with customers. Tatiana also advises companies to establish measurable KPIs to track the impact of CX initiatives and to integrate multiple channels for a seamless customer experience. 
Connect with Tatiana
Level up with Sales Gravy & Sales Gravy University
More about Gina
Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic
Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition. 
“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

Today's show is a little different, and is packed full of great lessons to bring into your selling and even personal life. Gina shares a story about her bond with a feral swan named Sammy. Yes you heard that correctly. Through this connection, she pulls valuable lessons about human behavior, communication, and empathy.  She gets into how we often make assumptions about others, illustrating the need for intentional behavior observation and understanding different "languages" people speak. She also stresses the importance of breaking stereotypes and appreciating individual routines and preferences, and encourages listeners to enhance their emotional intelligence by actively observing, empathizing, and showing compassion in their relationships. The takeaway is that the rewards of investing in understanding others far outweigh the effort, whether it's a sassy swan or a person that you are interacting with. 
Level up with Sales Gravy & Sales Gravy University
More about Gina
Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic
Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition. 
“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

This is an incredibly important and exciting episode. Gina welcomes Lady J. B. Owen from Ignite Publishing. She is Founder and CEO of Ignite You, a world class speaker, 20 time bestselling author and powerful business owner. She was knighted as lady JB Owen for her entrepreneurial and philanthropy work. So why would Gina have a publisher for a guest?? That's right! Gina is now recognized as an international best selling author for her contributions to Ignite Your Courage, and will soon be releasing her solo effort, Improvised Intelligence in 2024!!
 

They delve into the journey with Ignite Publishing, highlighting the multifaceted aspects of writing a book and discuss the importance of personal storytelling and the empowerment that comes from it. The conversation also explores Ignite Humanity and how personal stories can be a powerful force for positive change. Lady J. B. Owen shares her own personal and transformative experiences and the concept of Ignite moments.  
She also shares her referral-based approach for attracting nearly 800 authors and her commitment to delivering exceptional service, which has led to organic growth and talks about shifting marketing expenses to enhance the client experience and the importance of embracing white glove service. She also goes into her passion for giving back, and her future plans, emphasizing the significance of self-improvement and talent cultivation.
Connect with Lady JB Own 
Find out all you need to know about Ignite You and Ignite Publishing
Get a copy of Ignite Your Courage today!
Level up with Sales Gravy & Sales Gravy University
More about Gina
Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic
Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition. 
“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

It's Sales Gravy times two! Gina welcomes Keith Lubner, the Chief Strategy Officer and Executive VP of Training and Consulting at Sales Gravy. He discusses his path to Sales Gravy and the importance of simplicity in sales, customer experience, and culture. He emphasizes the need for salespeople to put themselves in the customer's shoes and slow down to listen. Keith also highlights the power of adaptability and becoming a chameleon in sales, flexing to the customer's personality. Gina shares insights from the Simplicity Index, indicating that consumers are more likely to recommend and pay more for brands with simple experiences and together they discuss that simple processes, empowered employees, and a culture that values learning from failures can create exceptional customer experiences and loyalty, ultimately benefiting businesses.
Connect with Keith
Level up with Sales Gravy & Sales Gravy University
More about Gina
Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic
Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition. 
“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.