33 min
Work From Home - The New Reality Backstage at the Customer Experience
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- Management
Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss the new work from home reality. Agent (and customer) fatigue is beginning to impact productivity and morale as we realize the pandemic is not a short-term inconvenience, but rather a long-term paradigm shift.
Please send any comments or topic suggestions to info@powerhouse1.com
Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss the new work from home reality. Agent (and customer) fatigue is beginning to impact productivity and morale as we realize the pandemic is not a short-term inconvenience, but rather a long-term paradigm shift.
Please send any comments or topic suggestions to info@powerhouse1.com
33 min