Workflows & Espressos Hospitality.FM

Episode 15 of Workflows and Espressos, host Meaghan Moylan welcomes first-time guests Riley Goldman, owner of Beachside Vacation Rentals, and Wil Slickers, founder of Hospitality FM. This engaging discussion explores their experiences managing vacation rental businesses, insights on being visionary leaders and balancing personal and professional lives. They also discuss valuable business software, personal management strategies, and offer advice on maintaining fulfilling relationships. Tune in for expert advice, industry stories, and a peek into the lives of these dynamic CEOs.

Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
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Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

In this episode, Meaghan discusses the importance of letting go of homeowners and employees who are not a good fit for your vacation rental business. She provides guidance on how to identify when it's time to let go and offers tips on how to handle the process. Meaghan emphasizes the need for open and honest communication and highlights its impact on the overall success of your business.

Takeaways:

Every negative relationship will fester if not addressed.

Letting someone go is setting them free and allowing them to find a better fit.

No one is worth sacrificing the happiness of you and your team.

Listen to your team's feedback about toxic employees.

Don't tolerate assholes in your business.

Strive for both profitability and fulfillment in your vacation rental business.


Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

In this episode, Meaghan shares a frustrating customer experience she had and reflects on the importance of providing excellent customer service. She then transitions to discussing how to guide employees through change in a company. She emphasizes the need to bring employees in at the right time, consider their opinions while making decisions, differentiate between growing pains and toxicity, provide context for changes, involve a select few in decision-making, and ask for feedback from employees.

Takeaways


Providing excellent customer service is crucial for businesses to ensure customer satisfaction.

When guiding employees through change, it is important to involve them at the right time and consider their opinions when making decisions.

Differentiate between growing pains and toxicity in the workplace.

Provide context for changes to help employees understand the reasons behind them.

Involve a select few in decision-making to ensure diverse perspectives and buy-in.

Ask for feedback from employees to continuously improve and address their concerns.


Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

In this episode, Meaghan discusses Taylor Swift's concert tour, the concept of Unreasonable Hospitality, and the value of attending conferences. She highlights the importance of choosing the right conferences, setting a budget, and determining who should attend. Meaghan also emphasizes the benefits of networking and shares her take on the best conferences to attend. Overall, she believes that conferences can be worth it if you have clear objectives and take advantage of the networking opportunities.

Takeaways:

Choose conferences that align with your objectives and provide valuable content.

Set a budget and determine who should attend based on the conference's focus.

Take advantage of networking opportunities to build connections and learn from others in the industry.

Consider submitting a session proposal if you have unique knowledge or experiences to share.

Conferences can be worth it if you have clear objectives and make the most of the networking opportunities.


Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

In this episode, Meaghan discusses the importance of creating a list of work non-negotiables. She shares her own non-negotiables, including leading, learning, opportunity, transparency, challenge, and benefits. Meaghan emphasizes the need for employees to have boundaries and know what truly matters to them in a job. She also encourages employers to care about their employees' non-negotiables, as it leads to happier and more engaged employees. Meaghan provides tips on how to create a list of non-negotiables and emphasizes that these can change over time.

Takeaways:

Creating a list of work non-negotiables helps employees set boundaries and know what truly matters to them in a job.

Non-negotiables can include aspects like leadership, learning, opportunity, transparency, challenge, and benefits.

Employers should care about their employees' non-negotiables to create happier and more engaged employees.

Non-negotiables can change over time and should be regularly reviewed and adjusted.

Having a short and meaningful list of non-negotiables is important to avoid unrealistic expectations.


Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!

In this episode, Meaghan discusses her recent experience of recording podcast episodes at night and shares updates about her engagement and wedding plans. She then dives into a conversation about the importance of technology tools in the vacation rental industry. She highlights the top three types of technology that property managers love: tools that streamline operations, financial management software, and revenue management tools. Meaghan also provides tips on how to choose the right tech tool for your business and emphasizes the need to align the decision with your company's goals and values.

Takeaways:

Recording podcast episodes at night can be a great way to tap into creative energy.

Property managers in the vacation rental industry love technology tools that streamline operations, financial management software, and revenue management tools.

When choosing a tech tool, identify the problem you want to solve, research your options, connect with the team, involve end users in the decision-making process, and consider the ROI and alignment with your company's goals.

Asking for references and checking if the software aligns with your non-negotiables are important steps in the decision-making process.

Meaghan plans to do a series of episodes based on LinkedIn questions and is excited about her upcoming episodes with guests.


Links:
Apple Podcasts - Link
Spotify - Link
Hospitality.FM - Link
Connect with Meaghan | Ask Meaghan
—
Workflows & Espressos is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love our other podcasts directly on Hospitality.FM!
Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you like this show, please leave us a review and share it on your network!