Join XaaS Journal’s Jay McCall and Mike Monocello as they sit with IT industry pros to discuss the numerous services that VARs, MSPs, and TSPs can add to their portfolio to increase recurring revenue. In each episode, the panel focuses on a single service and discusses the opportunity, best practices, pitfalls to avoid, and more to help solution providers improve their businesses.
Ep. 14: How XDR and a SOC-as-a-Service Can Give MSPs a Much-Needed AI Edge
Here's how XDR and SOCaaS use AI to add context to security threats, helping MSPs prioritize the most critical CVEs and automate incident response and remediation.
Ep. 13: Are You Getting the Full Value Out of Your RMM?
In this podcast, we discuss the increasingly important role RMM tools play in helping MSPs detect anomalies, track endpoints and remediate and manage customers’ environments remotely.
Ep. 12: The Danger of Post-Delivery Email Threats
Malware, phishing, and other dynamic threats are a daily challenge for businesses of all sizes. This is especially true for Microsoft Office 365 users, which comprise more than half (56%) of organizations that have shifted to cloud services. A 2021 study from Egress found that organizations using Microsoft 365 have seen a 67% increase in data leaks via email since March 2020.
Barracuda researchers recently looked at approximately 3,500 organizations to better understand threat patterns and response practices. They found that an average organization with 1,100 users will experience around 15 email security incidents per month, and on average 10 employees will be impacted by each phishing attack that manages to get through.
Stephanie Cavigliano, product marketing manager, and Olesia Klevchuk, principal product marketing manager, Barracuda, discuss Barracuda’s research findings in post-delivery email threats and offer practical tips for MSPs to protect their customers.
The WFH Trend Confirms the Need for Zero-Trust Security
MSPs have less control over remote work environments, including the routers, Wi-Fi and devices that end users are leveraging to connect to their data and applications.
Ep. 10: Secret Sauce: Finding, Hiring, Retaining a Winning Team
Dawn Sizer, CEO of 3rd Element Consulting, learned a lot about how not to manage people in the years preceding the launch of 3rd Element with her husband. As the 3rd Element story goes, the company "was created by two dedicated IT professionals who were tired of the status quo of other IT companies. Their vision was to create a place that didn’t discriminate and could accommodate employees of different backgrounds and abilities. So, they did it."
Each day, Sizer and company strive to exceed the expectations of their clients by forming long term relationships built on honesty, integrity and fun. "Our team makes what’s important to our customers, important to us," she explains. "That understanding helps embrace and drive change, making customers leaders in their spaces."
Of course, many technology solution providers proclaim their people to be the reason for success. But finding the right people, and putting them in a position to succeed requires good leadership, planning and execution.
On this episode of the Secret Sauce, Sizer shares details concerning how her company successfully finds, interviews, onboards, and maintains employees to create a winning culture and successful business.
Ep. 9: 5 Steps to Building Managed Security Services
Barracuda MSP’s Mark Whiffen talks about how MSPs can expand their managed security services offerings without getting overwhelmed.