XenTegra - The Citrix Session XenTegra / Andy Whiteside / Bill Sutton

The Citrix ITSM Adapter service is a cloud-enabled service that, when installed in a ServiceNow instance, provides an easy way to seamlessly integrate ServiceNow capabilities with your Citrix environments. With the Citrix ITSM Adapter for ServiceNow, you can:
Experience intelligent automation of employee self-servicesSimplify the provisioning and de-provisioning of your Citrix resourcesAccess a centralized dashboard where you can monitor alerts and notifications and decide which incidents to follow up onWith this integration, you’ll be able to save valuable time spent by your IT team on manual and one-off processes by automating mundane work, as well as help empower end users to stay productive. By improving the IT management of Citrix services while enhancing the user experience, everyone gets more time to focus on the strategic priorities that matter most.
Over the past few months, the Citrix ITSM team has delivered many new features and enhancements through the 21.12.1 and 22.3.0 releases. For a complete list of what we’ve introduced in the past several releases, please visit our product documentation.
In this blog post, we will highlight some of the key enhancements we’ve introduced with the Citrix ITSM Adapter for ServiceNow service. Let’s take a look at some of these releases in more detail.

Host: Andy Whiteside
Co-host: Bill Sutton
Co-host: Geremy Meyers
Co-host: Todd Smith
Guest: Amir Trujillo
Guest: Charlie Lopez

While chatbots have been hailed by some as the future of IT support, some IT leaders say chatbots aren’t very robust. For example, IT teams still find themselves manually handling common incidents such as virtual application and desktop session “resets.”
In simpler terms, while chatbots manage IT tickets on the frontend, they still require manual help desk intervention on the backend — even for simple things. Citrix session resets have been identified as a “Top 5 use case” and the need for resets can be caused by a variety of factors, such as networking issues, forgotten passwords, or an issue with the IT organization’s chosen authentication policies, such as single sign-on or multi-factor authentication.
To help relieve this burden for IT teams, Citrix and ServiceNow have developed a new solution that helps integrate ServiceNow capabilities seamlessly within the Citrix environment. This empowers IT teams to deliver always-on, automated, AI-powered support natively through another chat application such as Microsoft Teams or Slack. Not only does this integration solve significant automation challenges (such as automatic resolution of common virtual session resets) for IT teams, it also helps deliver superior customer experience to all employees, regardless location.

Host: Andy Whiteside
Co-host: Bill Sutton
Co-host: Geremy Meyers
Co-host: Todd Smith
Guest: Amir Trujillo
Guest: Charlie Lopez

We’ve released a variety of Citrix security features over the past few months that improve security in the cloud, on-premises, and in hybrid environments. Working to make Citrix solutions work for you is our number one priority. We listened to your feedback, and we know that features that power your secure Zero Trust environment, no matter where your desktops are hosted, are the most important to your business. So we built our Destination: Hybrid product roadmap around more security. 


We’re prioritizing the development of features that make your environment even more secure and compliant. New features have rolled out for a number of our solutions, including Anti-DLL injection and granular security controls for App Protection, an on-premises version of Secure Private Access, and upgrade scheduling and on-premises upgrades for Session Recording. Even better, you can access all of these features through the Citrix Universal subscription. 


With Destination: Hybrid, we’re delivering more tools, and more controls across our suite of technologies to create a single platform for Zero Trust app access. And we will continue to make security improvements for you as part of our security and compliance improvement initiatives. Read on for more on how your environment is more secure than ever with features to protect you against old and new threats. 

Host: Andy Whiteside
Co-host: Geremy Meyers
Co-host: Todd Smith

The rise of remote and hybrid work has allowed users to access their Citrix environments in increasingly diverse ways. To support this rise in flexible working arrangements, employers are now tasked with providing a seamless end-user experience across an array of endpoints. This adds complexity to managing, deploying, and standardizing Citrix Workspace app configurations and upgrades. Outdated Workspace app versions can lead to version drift, security vulnerabilities, discrepancies in capability, and connectivity issues – all headaches for an administrator.
To address these issues, we introduced Citrix Global App Configuration Service which offers a convenient and centralized deployment solution for administrators delivering the Citrix Workspace app across devices, domains, and operating systems. Available via the Citrix Cloud console without additional licensing, Global App Configuration Service enables Citrix administrators to control and deploy Citrix Workspace app configurations and settings — without depending on 3rd party app-deployment tools across on-premise and cloud environments. Citrix teams can now manage and upgrade the Citrix Workspace app on any device accessing the Citrix environment, including BYO devices.
It also provides a one-stop shop for administrators to apply application settings such as agent management, session resolution, and clipboard redirection for all end users accessing the environment. 
Global App Configuration Service offers essential services to streamline the admin and end-user experience of the Citrix Workspace app. These services address several major use cases such as email discovery of StoreFront/Workspace, centralized Workspace agent management, and application configuration.

Host: Bill Sutton
Co-host: Geremy Meyers

We are excited to announce the availability of Citrix Autoscale for Citrix Virtual Apps and Desktops (CVAD) for on-premises customers. Our Autoscale power management solution enables customers to strike the right balance between delivering a great end-user experience and optimizing costs. 
Let’s take a closer look at what this means for you. 

Host: Andy Whiteside
Co-host: Bill Sutton
Co-host: Geremy Meyers

It’s no secret that Citrix continues to innovate and deliver new capabilities to make your environments more flexible, increase deployment speed, and improve end user experiences. Citrix is also fully committed to meeting organizations where they are in their deployment journeys, and the Citrix Universal subscription is only our first step in this journey. 
With the move toward Citrix Universal subscription, we are not only adding features to our Citrix DaaS cloud service, but we are continuing to add features and capabilities to on-premises deployments.
That’s why we are excited to announce the release of Citrix Virtual Apps and Desktops 7 2305! This IT-managed current release delivers new end user enhancements, security capabilities, and much more that we will discuss below.
As we evolve and gain input from our customers, we are building more functionality inside of four major categories. We have broken out our feature updates into each of these groups: 
Operational and IT EfficiencyWorkload and Device Flexibility Security and ComplianceEmployee Experience TechnologyOur approach goes beyond the traditional cloud and on-prem categorizations, providing a comprehensive overview of the capabilities offered by the Citrix platform. Let’s dive right into these developments!

Host: Bill Sutton
Co-host: Geremy Meyers
Co-host: Monica Griesmer 
Co-host: Todd Smith