In this week’s episode of YouShouldTalkTo, Srishti Handa and I talk about the pitfalls of AI, the skills she used to climb the corporate ladder, and how she and her team maintain the best agency relationships. At this point, Srishti is done with cold calls. That means emails, DMs, and actual phone calls - do not call her. In fact, she was once the second most cold called person in the office! They checked! And the reason she refuses to even read them any more is because they can be incredibly rude! The worst thing you can do is insult the business you’re trying to work with. If you want to catch a VP’s attention, you have to bring something valuable to the table. For example, AI is top of mind for everyone in marketing right now, every software company is pushing their new AI tool onto everyone’s plates. But does it ever work? And what do we even need it for? Srishi even says, “My arugula has AI, like what are we doing?” AI tools are being pushed at us left and right, but if it doesn’t actually do anything to improve my life or my workload, I’m not buying it. And many marketing executives agree. Srishti believes that AI can be useful when it’s working with her team, not replacing it. Srishti also shares that her philosophy of remaining open to new opportunities has helped her get to her VP position today. She’s always learning and always connecting with other departments, which makes her a much more well-rounded marketer. She explains that some experiences may not deliver immediate results, but they often provide valuable lessons, broader business understanding, and insights that can shape future success. This mindset of continuous learning has allowed her to become a more versatile leader. Part of being a leader means maintaining good relationships with every person on the team, including agency team members. Srishti says that strong relationships do not happen by accident. Instead, they are built through intentional communication, mutual understanding, and clearly defined expectations. From the beginning, both parties need to establish alignment around goals, project responsibilities, and best modes of communication. When expectations are clear, the collaboration becomes more productive, and deeper trust can develop over time. Tune into Srishti's episode to hear more on the terrible ways agencies have tried to catch her attention and how she and her team are using AI in their everyday workload. Guest-at-a-Glance 💡 Name: Srishti Handa, VP of Marketing at Dave’s Hot Chicken 💡 Where to find them: LinkedIn Key Insights The Best AI Strategy Starts with Human Thinking Many brands assume their biggest challenge is driving more traffic, but the real issue is often deeper than that. Without strong positioning, even the most effective acquisition strategies struggle to convert. When a brand clearly communicates its value and differentiation, every marketing effort becomes more efficient and impactful. As AI adoption continues to grow, marketers who balance innovation with thoughtful decision-making will stand out from the crowd. Set Expectations Early to Build Better Partnerships Strong agency relationships don't happen by accident. They are built through clear communication, mutual understanding, and aligned expectations from the start. When goals, responsibilities, timelines, and success metrics are established early, teams can focus less on managing confusion and more on creating results. Transparency creates trust, and trust creates stronger collaboration. The best partnerships feel less transactional and more like an extension of the internal team. Both sides understand what success looks like and work together to achieve it. Not Every Brand Needs a Luxury Solution The best solution isn't always the biggest, most expensive, or most complex option. Different organizations have different needs, resources, and goals. Successful agencies understand how to meet clients where they are. Sometimes a brand needs a comprehensive strategic engagement. Other times, they simply need reliable execution, practical support, and a partner who delivers consistently. The ability to tailor services to a client's actual needs creates stronger relationships and better outcomes. Flexibility, responsiveness, and understanding often matter more than elaborate presentations or oversized proposals.