Zipcast is a podcast about business texting. Tune in to hear Zipwhip CMO Scott Heimes interview employees, customers and industry thought leaders to uncover effective text messaging marketing strategies and reveal the latest and greatest texting technologies.
Texting for Quality Control and Revenue Generation (ft. Diamond Transportation)
Every business that implements texting into their communication workflow does so for different reasons. One of the primary reasons Diamond Transportation texts is quality control, but they’ve also discovered how they can use it to generate revenue. In this episode, we hear from Hillary Louarti, Diamond's corporate and group sales manager. Listen in to learn business texting lessons from a luxury chauffeur service, regardless of the industry you’re in.
Less Call Volume and More Customer Satisfaction: Lessons from a Veterinary Clinic
Would you be surprised to hear that 70% of businesses are texting today? That's right. And this includes animal clinics and veterinary hospitals, among others. In this Zipcast episode, we speak with Kimberly Boudwin, the medical director at Providence Animal Center in Media, Pennsylvania. Hear how her clinic is drastically reducing their phone call volume, automating the clinic’s communication workflow and boosting client satisfaction with business texting.
Business Texting Makes its Way to Canada
Zipwhip has scaled into a leading provider of business texting solutions to tens of thousands of U.S. businesses. Next stop, Canada. Listen in on this chat with Paul Wheeler, VP of international industry relations at Zipwhip. He and CMO, Scott Heimes, discuss Zipwhip's expansion into Canada, how Zipwhip is building a new toll-free, two-way A2P messaging channel and what's in store for the future as the Canadian messaging industry continues to scale.
How Nonprofits Use Texting (ft. Big Brothers Big Sisters)
Business texting isn’t only for for-profit businesses. Many nonprofits are also reaping the benefits of texting with their constituents. Join us as we speak with Carlee Morgan, the director of recruitment and intake at Big Brothers Big Sisters in Texas. Carlee walks us through how her organization leverages texting in their day-to-day non-profit operations and shares an example of how texting was a critical tool during a recent crisis.
Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.
What Radio Can Teach You About Customer Engagement (ft. Cumulus Media)
In an age of digital connectedness, customer engagement is business critical. Does the radio industry have anything to teach the rest of us about connecting with our customers? Join us as we talk with Kelly-marie Jones, designated digital expert at Cumulus Media. She reveals how Cumulus’ radio stations are innovating with texting, which both delights their listeners and supports their business model.
Behind the Scenes: Engineers of Zipwhip
When you think about it, the fact that a business can text a customer from a landline and a customer can text back— it’s kind of magic. Two of the people responsible for this technical wizardry join the discussion in this episode. Jenni Morts and Chris Riccio, both Directors of Engineering, chat about Zipwhip’s engineering department and its culture, how they attract great engineers and what it takes to build innovative software.
Easily one of the top podcasts on business texting
Great hosts great guests
Interesting speakers and good production value