14 episodes

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business.

Zuper FM – Field Service, Your Way Michael Israel

    • Business

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business.

    Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

    Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

    Enhancing the customer service experience is really all about exceeding expectations. Going above and beyond for your customer leaves them feeling delighted and satisfied — ultimately building the customer Loyalty you want. In this episode, we build on last week’s conversation about the concept of completed service work with executive coach and founder of The … Continue reading Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14) →

    • 38 min
    A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

    A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

    Completed Service Work is a lot more than providing service to customers when things need fixing. It’s a very strategic aspect of the business if performed correctly can set your business apart from your competitors.  In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group, Inc. and David Nour, the author of … Continue reading A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13) →

    • 46 min
    Live From the HubSpot Inbound Conference in Beantown (Ep. 12)

    Live From the HubSpot Inbound Conference in Beantown (Ep. 12)

    There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses.  One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM. Michael Israel and the Zuper team … Continue reading Live From the HubSpot Inbound Conference in Beantown (Ep. 12) →

    • 16 min
    Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11)

    Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11)

    Did you know that we’re currently in the midst of our Fourth Industrial Revolution? The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Technology, connectivity, and automation have been at the forefront of this revolution. In this episode, We make a virtual stop in the UAE to speak with … Continue reading Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11) →

    • 25 min
    Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10)

    Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10)

    The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences.  In this episode, Ben Souva and Jacob Krum, the founders of Trim Landscaping, join Michael Israel to discuss the circumstances that made them … Continue reading Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10) →

    • 28 min
    Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

    Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

    You’ve probably heard of a popular management principle called Completed Staff Work. Completed Service Work is an evolution of this concept of doing everything thoroughly and anticipating next steps to the world of field service management. Did you know there is more to completed service work than simply fixing a customer’s problem?  In this episode, … Continue reading Completed Service Work and Its Value in Field Services with David Nour (Ep. 9) →

    • 36 min

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