Zuper FM – Field Service, Your Way Michael Israel

“You can’t have a reasonable conversation during a fire or even when there’s a lot of smoke around.” In this episode, Gaven Fahl, Director of the Critical Accounts Program at Hewlett Packard Enterprise joins us to talk about building proactive customer relationships and maintaining them. With 12 years under her belt at Hewlett Packard Enterprise … Continue reading Fixing Customers, Not Just Problems: The Art of Building Lasting Relationships with Gaven Fahl (Ep. 24) →

In recent years, the field service industry has undergone significant changes, with a growing emphasis on sustainability and innovation. In this episode, Rod Cook, Director of North American Service Operations at Trane Technologies, discusses the challenges and opportunities available for talent within the trades industry, particularly in HVAC.  He explores how to achieve a lucrative … Continue reading The Path to Success for Skilled Technicians in Field Service Work with Rod Cook (Ep. 23) →

Collaborative partnerships have the power to revolutionize the way you build a unified customer experience. In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman, Head of Growth, both from Zuper, share their insights on their partnership model’s three-pronged approach. They highlight the evolution of Zuper’s partner network, which has grown … Continue reading Building a Unified Customer Experience: The Power of Collaborative Partnerships with Sai Padmarajen (Ep. 22) →

This week we’ll explore the concept of Relationship Economics and how it can transform the customer service and field service industries.  In this episode, we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, to talk about the importance of relationships in business. David shares his insights on creating a … Continue reading The Power of Relationships in Field Service with David Nour (Ep. 21) →

As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business. In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry … Continue reading Predicting Field Service Management Business Market in 2023 (Ep. 20) →

Zuper experienced substantial growth in 2022, tripling the number of users and new customers.  In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product.  Michael shares the key elements that … Continue reading Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19) →