Zuper FM – Field Service, Your Way Michael Israel

This week we’ll explore the concept of Relationship Economics and how it can transform the customer service and field service industries.  In this episode, we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, to talk about the importance of relationships in business. David shares his insights on creating a … Continue reading The Power of Relationships in Field Service with David Nour (Ep. 21) →

As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business. In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry … Continue reading Predicting Field Service Management Business Market in 2023 (Ep. 20) →

Zuper experienced substantial growth in 2022, tripling the number of users and new customers.  In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product.  Michael shares the key elements that … Continue reading Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19) →

Customer experience is how your customers perceive their interaction with your company, and it is fundamental to every business.  So how do you excel at customer experience? In this episode, Dennis Sadlowski, a CEO & Outside-In Leadership expert, discusses the roadmap to attaining the best customer experience. Dennis shares how teams have an advantage over … Continue reading Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18) →

As field service businesses come to terms with the recession – investing in technology, specifically AI technology can be a cost-cutting opportunity. In this episode, Rob Freedman, Head of Growth Marketing at Zuper, maps out the biggest growth opportunities during the recession for companies in the field service industry. Additionally, he shines a spotlight on … Continue reading Growing Your Business in Challenging Times With Rob Freedman (Ep. 17) →

The field service industry is experiencing a massive opportunity for growth in 2023. As the industry moves forward, service leaders and technicians will need to strive to make data-driven decisions that will move them in the right direction. In this episode, Michael Israel is joined by Wael Mohammed, EVP of Strategy at Field Nation, to … Continue reading Service Trends to Watch Out for in 2023 with Wael Mohammed (Ep. 16) →