Evolved Radio

Todd Kane
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Evolved Radio

Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders and other interesting minds. Exploring the evolution of business and technology.

  1. 19 NOV

    ERP115 - Expert Sales Advice and Tactics

    Welcome to another episode of Evolved Radio Podcast! Today, we’re talking Sales strategies and tactics with my guest, Megan Killion, chief consultant with MKC Agency. We start off by discussing finding strength in adversity. Megan shares her story about an incredibly challenging period in her life and what she learned. This was an unexpected rabbit hole we went down, but it’s relevant since business development means getting a lot of “No”s, which can be so uncomfortable for people that they never start. Then Megan shares practical tactics on qualifying leads, understanding client needs, and framing discussions to turn prospects into customers. This episode is packed with useful tactics that you can use immediately to grow your business. So let’s go.   This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.

    1h 14m
  2. ERP114 - Service Management and Automation

    28 OCT

    ERP114 - Service Management and Automation

    Welcome to the Evolved Radio Podcast,  In today's episode, I’m joined by industry expert Gerwai Todd CEO of Timezest and Pia. We delve into the transformative role of AI technology in ticket management, highlighting its ability to automate and streamline service desk operations. We chat about the role of dispatcher and how it can be done in different ways in MSPs. We also discuss how AI and RPA tools are not only enhancing efficiency but also creating new career opportunities within MSPs. Join us for an insightful episode that explores how automation and AI are revolutionizing service management, boosting productivity, and reshaping the future of MSPs.   This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.

    43 min
  3. ERP113 - Cybersecurity Hype Cycle: Tools, Trends, and Realities

    10 SEPT

    ERP113 - Cybersecurity Hype Cycle: Tools, Trends, and Realities

    Welcome to another episode of Evolved Radio Podcast! Today we have an insightful discussion lined up with cybersecurity expert Wes Spencer. We explore the critical need for governance and how cyber insurance is a catalyst for improved security practices in small businesses. We also touch on the hype cycle in the cybersecurity industry and the need to move beyond a tool-centric focus. We also discuss strategies for protecting our kids in the digital age, from screen time limits to open conversations about social media. Finally, we chat about the influence of private equity in the MSP market and if that is a net negative or positive. Wes is a bright mind in our industry and is also willing to speak honestly and openly. I really enjoyed this conversation, and I’m sure you will, too. Let’s dive in. This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.

    47 min
  4. ERP112 - 5G, AI, and the Cloud

    13 AUG

    ERP112 - 5G, AI, and the Cloud

    In today's episode, my guest Steve Copeland and I are talking about a bunch of nerdy tech stuff, but also some serious business opportunities. We’re covering 5G technology and how your MSP could potentially leverage the technology for a differentiated service offering. We chat about the AI and it’s impact on the technology space and especially data privacy. We also chat about the cloud and why some companies are opting to on-prem their servers again. Get ready for a fascinating discussion that will leave you thinking about how these advancements will shape our world!   This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done RIght course.

    54 min
  5. ERP111 - The Unofficial Project Manager

    23 JUL

    ERP111 - The Unofficial Project Manager

    Today I’m speaking with  Kory Kogan VP of content development at Franklin Covey. Kory and I dive deep into the world of project management. Kory shares invaluable insights on the practical skill of managing projects, whether they're official or unofficial. We'll explore how breaking down tasks and setting specific deadlines can reduce risks. The discussion extends to the attributes of successful unofficial project managers, emphasizing that good organizational and people skills can often outweigh technical expertise. Kory provides actionable advice for those managing teams without formal authority, stressing the importance of high trust leadership behaviors such as respect, listening, and accountability. Kory also highlights how everyone is a project manager in some capacity in their life, so I’m sure this episode will be valuable to everyone. Kory is the author of the book Project Management for the unofficial project manager.

    34 min
  6. ERP110 - Rob Rae Tech Conferences, AI, and MSP Evolution

    20 JUN

    ERP110 - Rob Rae Tech Conferences, AI, and MSP Evolution

    Welcome to another exciting episode of the Evolved Radio Podcast! In today’s episode I chat with industry veteran Rob Rae CVP @ Pax8. Together, we explore the dynamics of technology conferences, from choosing locations and handling logistics to balancing networking opportunities amidst distractions. Rob shares insights from his experience running the PAX8 Beyond event and delves into the impact of the COVID-19 pandemic on transitioning from live to virtual events and back. The conversation also highlights the ever-changing landscape for managed service providers (MSPs), examining the shift from traditional distribution to a more marketplace-centered model and how this impacts the SMB IT sector. We delve into the evolving consumer behavior, the rise of antisocial selling, and the crucial role of MSPs in navigating cybersecurity and product choices for clients. We also take a deep dive into the potential and pitfalls of AI adoption, urging MSPs to stay proactive and adaptable. Rob offers a cautious yet optimistic take on monetizing AI and emphasizes the importance of consultation and co-managed IT opportunities. Join us as we uncover the future of technology events, the transformative role of AI, and the continuing evolution of the MSP and IT landscape! This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done RIght course.

    35 min
  7. ERP109 - The Magic of Chat

    31 MAY

    ERP109 - The Magic of Chat

    Welcome to Evolved Radio Podcast. Join us as Matt Linn, the COO of Thread, shares insights from his journey from account management to spearheading innovative chat solutions in the MSP space with Thread. We'll explore the dynamic integration of internal ticketing systems with platforms like Microsoft Teams, address the real-time benefits of chats for triggering workflows, and consider the pressing challenges and opportunities of evolving chat support models in the MSP industry. We’ll also explore how AI will have a major role to play in chat support. Don't miss this engaging discussion on the critical role chat platforms play in IT support and how it’s set to revolutionize the IT service industry. This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done RIght course.

    36 min
  8. ERP108 - Defending Against Burnout

    13 MAY

    ERP108 - Defending Against Burnout

    Welcome back to the Evolved Radio Podcast. Today's episode features Dr. Heather Denniston, a former chiropractor turned wellness specialist who's here to share her insights into maintaining energy and focus during our workday—especially for those of us in the high-stress technology sector. We dive into practical strategies for overcoming the infamous afternoon slump, as Heather recommends simple recharging techniques you can use. We also navigate the crucial role of setting clear boundaries to conserve energy and touch upon a client's innovative approach of using out-of-office emails to signal availability. Heather's transition to wellness was fueled by her personal health journey, embodying the narratives that often inspire those in the health and wellness space. Together, we discuss combating decision fatigue, the pitfalls of a hyper-distracted world, and how retraining our focus through methods like the Pomodoro technique can significantly cut through the noise. Moreover, we examine the steep rise in workplace distractions and burnout in the post-pandemic era, as indicated by reports from giants like Microsoft and Deloitte. From the importance of restorative breaks to the impact of office food culture on our well-being, we leave no stone unturned in exploring how small lifestyle tweaks can make a mammoth difference in our productivity and health. Stay with us as we uncover the myths of multitasking, the all-too-common issue of decision fatigue, and why leaders must play a pivotal role in fostering a communication culture that respects personal time and mental wellness. So, if you're seeking ways to build resilience, improve focus, and adopt a sustainable work-life balance, join us on this enlightening journey with Heather. Let's get Evolved.

    44 min
See All (100)

About

Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders and other interesting minds. Exploring the evolution of business and technology.

Information

  • Creator
    Todd Kane
  • Years Active
    2016 - 2024
  • Episodes
    100
  • Rating
    Clean
  • Show Website
    Evolved Radio

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