Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience How Leaders Lead with David Novak

What does it take to create a memorable customer experience?
A lot of leaders think it’s just about branding and customer service, but they’re missing an important piece of the puzzle 
In this episode with Churchill Downs COO Bill Mudd, you’ll see how the right operational processes and systems are key to wowing your customers.
You’ll also learn:

How to put structure around your operational priorities

A question you can ask your team to root out potential liabilities

One powerful reason to get your employee training right

The fascinating history of the Kentucky Derby


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