126 episodes

Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.

Serve Conscious Stefan Ravalli

    • Education

Nothing determines service success more than mindset. Whether you're a service-based organization or service-driven professional, this is where you can master the inner game of customer service so you can tap into the fullest power of the service opportunity. Here you'll learn the customer service skills that no one is teaching, allowing you to truly impact your customer's lives (and your own): presence, wellness, connection and affirmation. These tools don't just 10x service capability and success, but also the joy, growth and fulfillment that the service exchange can offer you and your team.

    Make Your Organization Into A Mindset-Generating Machine | Ep 122

    Make Your Organization Into A Mindset-Generating Machine | Ep 122

    Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset had on the physiological level - and hopefully become inspired to try planting similar seeds with your service team.We discuss...The unexpected way...

    • 27 min
    Your Workplace Mental Wellness Program | Managing Obstacles & Exploring New Possibilities | Ep. 121

    Your Workplace Mental Wellness Program | Managing Obstacles & Exploring New Possibilities | Ep. 121

    It seems like there's a lot that can go wrong when implementing something like mindfulness, coaching, or any mental wellness modality into your workplace culture. You might be thinking, "What if everyone thinks it's weird ?" or "What if they don't like the facilitator?" or "What if they're tired of trainings and just don't wanna show up?"This episode answers all of these questions, and more, discussing creative (and sometimes surprising) solutions to these common uncertainties. We explo...

    • 24 min
    How to Create The Right Mental Wellness Program For Your Workplace | Ep. 120

    How to Create The Right Mental Wellness Program For Your Workplace | Ep. 120

    Do you do a one-off workshop or offer continuous support? Do you offer mindfulness, coaching or some other brain-tweaking modality? Do you bring in a third party or give your team the training to build an in-house program? If you're looking to begin a mental wellness program in your organization, these are good questions to be asking. Each organization has a unique culture with its own wellness needs so knowing determining the right fit for you is the name of the game.Why should you even...

    • 26 min
    Your Customers & Team Are Mortal, So Respect Their Energy | Ep. 119

    Your Customers & Team Are Mortal, So Respect Their Energy | Ep. 119

    We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side of this equation is the importance of acknowledging the limited inner resources of others. You can make an extraordinary difference in your relationship with a team member or customer by acknowledging the effort put into simple every day tasks.This episo...

    • 34 min
    De-stigmatize & Heal Your Feelings of Resentment in the Workplace | Ep. 118

    De-stigmatize & Heal Your Feelings of Resentment in the Workplace | Ep. 118

    Maybe you say "yes" to too much, or pick up the slack of negligent co-workers, or get pushed around by customers or managers. Feelings of resentment are probably one of the most common experiences in the workplace that nobody wants to deal with. Why? Maybe we don't like our resentful selves. We'd rather not feel so petty, grumpy and victimized as it concerns our daily commitments. But what happens when we don't like a feeling? You guessed it: we avoid it! It doesn't get the attention and...

    • 29 min
    Guided Practice | Connect With Anyone By Experiencing Common Humanity

    Guided Practice | Connect With Anyone By Experiencing Common Humanity

    I think this is the perfect holiday practice and also has a profound impact on the people-management skills you need for true service (AKA: the part that really counts). I challenge you to practice it using the person in your life that you find most different from you, most difficult to understand, or just straight-up most annoying.This is a practice that uses visualization and intention-setting to prepare your mind for whatever all the crazy humans in your life might throw at you, maki...

    • 12 min

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