Boris Worrall, Chief Executive of Rooftop Housing Group The HIP

Communicating the right way and coming from a place of empathy can help tomaintain good relationships with customers. This is why Rooftop Housing is focusing on the basics and avoiding ‘holding customers at arm’s length’.In this episode, we speak with Boris Worrall, Chief Executive of Rooftop Housing Group. Boris has an eclectic range of experiences from 8 years in journalism to 5 years in the Home Office and now with over 10 years experience in housing.We talk at length about Boris’ journey ...