David Ripley, Executive Director of Customer Service at Thirteen Group The HIP

“At the heart of any housing association is people.” This is a sentiment shared by Thirteen Group’s Executive Director of Customer Service, David Ripley. In our conversation with David, we find out what it means to get services right for Thirteen’s customers.Thirteen is a regional housing provider in the Northeast of England that manages around 36,000 homes. David joined the organisation around 5 years ago, and a lot has changed since then. We learn about David’s journey in getting to his pos...