Financial technology in Africa is changing at an accelerating rate, and with it, the very nature of business on the continent. As one of the largest payments companies in Africa, the Paystack team is constantly speaking to teams doing amazing work all over the continent. The Decode Fintech Podcast allows us to hit "record" and share what we're learning!
We'll be speaking with a broad range of players from across the African fintech ecosystem, from startup founders, to bankers, to the folks who run the card networks, to regulators, and many others.
Tune in as the people building Africa’s financial infrastructure share what they’re seeing on the frontlines — what’s working, what’s not, and what’s next.
How expressPay Builds Trust with Customer Service
As a fintech company, you work hard to ensure that nothing goes wrong. But when things do go wrong, like they inevitably will, how you handle the situation can make the difference between a customer who churns, and a passionate ambassador for life. In this episode, we speak with Francis Appiah, the Operations Manager at expressPay about everything from the hiring great support teams to protecting team welfare.
How Paystack Drives Growth with Customer Service
When managed correctly, every interaction with customers can generate key insights that help grow your business.
In this episode, Steve Amaza, a Customer Success Manager for User Operations at Paystack, speaks about how Paystack uses customer service data to improve the product, the tooling that the team uses to keep up even as the company scales, and the value of empathy and a problem-solving mindset in building a world-class customer support team.
International Expansion 101 for Fintechs in Africa
What should you know before expanding your Africa-based fintech to more countries? We cover everything from how to choose which countries to expand into, to how to hire in different markets, and what to watch out for when incorporating the business.
A History of Mobile Money in Ghana
Ghana initially lagged behind other African countries when it came to mobile money adoption, but fast forward to 2020, and Ghana is now the fastest growing mobile money market in Africa. How did the country pull this off?
In this episode, we go deep into the origins of mobile money in Ghana, its early challenges, and how numerous organizations successfully came together to take this technology mainstream.
Among the many guests who help break it down for us are Archie Hesse, CEO of Ghana Interbank Payment and Settlement Systems (GhIPSS), and Bruno Akpaka, the first General Manager of MTN Mobile Money in Ghana.
Listen to learn how Ghana became one of the fastest growing mobile money markets in Africa.
Welcome to Season 2!
Introducing Season 2 of the Decode Fintech Podcast! The show where the people building Africa's financial infrastructure share what they’re seeing on the frontlines.
How PiggyVest helps a new generation of Nigerians save and invest
The Nigerian Fintech space is seeing an explosion of savings, lending and investment platforms.
Today's episode features Odunayo Eweniyi, the Co-Founder and COO of PiggyVest, one of the earliest independent digital savings platforms in Nigeria.
We explore how the idea for PiggyVest was born from a viral tweet, and their journey from being a savings platform, to now, additionally, making investments accessible to every Nigerian.