Healthcare Interior Design 2.0 Porcelanosa

"The saying is if you want to go fast, go alone, but if you want to go far, go together. And together is the way you create change.” –Debra Levin on The Healthcare Interior Design 2.0
On today’s episode, Cheryl interviews Debra Levin, Hon FASID, EDAC, President and Chief Executive Officer at The Center for Health Design. Lean in and listen to this exciting conversation about how The Center is adapting and expanding its initiatives to facilitate collaboration and knowledge-sharing between the healthcare, design, and product manufacturing sectors. A key focus is how The Center is building bridges across these communities through multidisciplinary events, research partnerships, and new specialized network groups like Pediatric Environment Network (PEN), Resilient Aging Environments Network (RAEN), and Behavioral Mental Health Environment Network. Learn more about The Center’s member resources like The Knowledge Repository and how it has been driving innovation and improving healthcare environments in the post-COVID era. 
Learn more about The Center for Health Design by visiting: https://www.healthdesign.org/.
Reach out to Debra Levin directly by sending her an email to: dlevin@healthdesign.org.
In Cheryl’s conversation with Debra Levin they discuss:
What’s new and changing at The Center that is influencing the healthcare design industry?
Learn about The Center’s new "environment networks" or membership groups that have been created around specific healthcare settings, like the Pediatric Environment Network (PEN), Resilient Aging Environments Network (RAIN) , and the Behavioral Mental Health Environment Network.
Learn about the small groups fostering collaboration across sectors and how this aligns with The Center’s goal of facilitating multidisciplinary conversations.
What is the PDC Summit and how has The Center become a strategic education partner with the PDC, hosted by ASHE, for the first time in 2024?
The Center’s strategic planning after COVID to engage a global audience more effectively.
The Center’s latest focus on building bridges between healthcare, design, and product manufacturing communities.
Learn about the new search functionality on The Center’s website, added to improve accessibility.
What are the emerging trends in healthcare?
How you can get involved with The Center through things like affiliate memberships including free memberships for students.
Shout Outs:
8:00 - Debra mentions EPIC, "We included people from broader, diverse areas, like a practicing physician who also does design research, somebody from EPIC, a hospital CEO who also has a nurse background.”
11:37 - Debra shares information about The American Hospital Association (AHA) and ASHE (the engineering group of AHA) “It is a program that was spearheaded by ASHE, which is the engineering group of the American Hospital Association."
21:09 - Debra discusses the AAHID (American Academy of Healthcare Interior Designers) and the FGI (Facility Guidelines Institute), and the NIHD (Nursing Institute for Healthcare Design Professionals)
The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org.
Additional support for this podcast comes from our industry partners:
The American Academy of Healthcare Interior Designers
The Nursing Institute for Healthcare Design
Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/.
Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nu

“As providers pursue the value-based model, they have to be mindful of the fact that it cannot compromise the patient experience, and in fact, should compliment the patient experience to the extent possible, as they continue to drive cost down.” –Peter C. Yesawich on the Healthcare Interior Design 2.0 podcast
On today’s episode of the podcast, Cheryl interviews Peter C. Yesawich, PhD and Stowe Shoemaker, PhD; authors of the book, Hospitable HealthcareTM; Just What the Patient Ordered! Peter and Stowe unpack the book in this wonderful and deep conversation about how healthcare can benefit greatly from hospitality in new and unique ways. Learn about the authors’ PAEER model detailed in their book, and how it can transform healthcare, in ways that may surprise you. Enjoy the episode!
Learn more about Stowe Shoemaker and Peter C. Yesawichs’ book Hospitable Healthcare™Just What the Patient Ordered!, here: https://hospitablehealthcare.com/.
In Cheryl’s conversation with Peter and Stowe, they discuss:
What are hospitals doing right these days? What needs to change and why?
Examples of empathetic and compassionate patient care in history
Peter and Stowe unpack their new book - "Hospitable Healthcare™Just What the Patient Ordered!"
What was the inspiration behind the book and who is the book for?
How does the book benefit healthcare designers, planners, and architects?
Peter shares influential stories and real life experiences that inspired "Hospitable Healthcare™Just What the Patient Ordered!"
What is the PAEER model detailed in their book, and how can it transform healthcare?
Learn the key hospitality principles for enhancing healthcare experience and the “servicescape” concept
What does rewarding patient loyalty in healthcare look like? Peter and Stowe share stories and examples.
What are some effective ways to encourage and manage patient feedback and reviews?
Peter and Stowe’s advice for healthcare leaders adopting the PAEER model
What is the alignment of the book’s PAEER model with value-based care?
Exciting technologies for improving care experience
How can healthcare balance technology and personal touch
What are some of the challenges with using hospitality principles for pricing transparency in healthcare?
If you've been following our recent book giveaway of Hospitable Healthcare™Just What the Patient Ordered across social media platforms like Instagram and LinkedIn, the answer to the question "What are the five words that make up the PAEER model?" is: Prepare, Anticipate, Engage, Evaluate, Reward.
The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org.
Additional support for this podcast comes from our industry partners:
The American Academy of Healthcare Interior Designers
The Nursing Institute for Healthcare Design
Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/.
Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/.
FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces.
Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thr

On part 1 of today’s episode Cheryl interviews Sarah Tetens NCIDQ, RID, IIDA, CHID, EDAC, Design Director at Baskervill. In part 1 of their conversation, Sarah shares in detail what design life is like in the healthcare space post COVID, what design challenges are still present and why mental health is one of her passions. This and so much more on the changing face of healthcare design in part 1 of today’s episode! 
Learn more about Sarah Tetens and Baskervill by visiting:  https://baskervill.com/.
Send Sarah a direct email here: stetens@baskervill.com
Learn more about Women in Healthcare’s Florida Chapter by visiting: https://florida.womeninhealthcare.org/about/. 
Email: florida@womeninhealthcare.org
Visit Women In Healthcare online here: https://www.womeninhealthcare.org/.
In Part 1 of Cheryl’s conversation with Sarah Tetens, they discuss:
Sarah shares what have been the most significant changes that COVID has brought to the field of healthcare design and specifically her work at Baskervill.
Sarah shares the positive changes COVID has brought about in the consideration of the design of the built environment in healthcare that affect patients, their families, staff and caretakers in a new way.
Learn how touchpoints have been eliminated without negatively impacting the operations of hospital staff.
What became more challenging in design post COVID?
Why is mental health important to Sarah and how does it play a role in her projects?
How can healthcare design support how people feel when they walk into a healthcare facility, how staff feel at work all day and how guests feel when they’re anxiously waiting for a loved one to go through a procedure?
The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org.
Additional support for this podcast comes from our industry partners:
The American Academy of Healthcare Interior Designers
The Nursing Institute for Healthcare Design
Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/.
Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/
FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces.
Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions.
We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let’s face it, none of us go into the shower with an expectation that we might get sick.
So how do we keep those shower walls clean? Well let’s think big – BIG TILES.
Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints.
Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most difficult contaminants washed away, greatly

In part 2 of today’s episode, Cheryl continues her conversation with Sarah Tetens NCIDQ, RID, IIDA, CHID, EDAC, Design Director at Baskervill. They dig deeper into how empathy and compassion play a role in Sarah’s work, why healthcare is purposeful and how that shows up with the people who choose healthcare as their career. This and so much more about the changing face of healthcare design on part 2 of today’s show!
Learn more about Sarah Tetens and Baskervill by visiting:  https://baskervill.com/.
Send Sarah a direct email here: stetens@baskervill.com
Learn more about Women in Healthcare’s Florida Chapter by visiting: https://florida.womeninhealthcare.org/about/. 
Email : florida@womeninhealthcare.org
Visit Women In Healthcare online here: https://www.womeninhealthcare.org/.
In Part 2 of Cheryl’s conversation with Sarah Tetens, they discuss:
Sarah generously shares that her work in healthcare is purposeful, and the idea that everyone in healthcare – from nurse to technician to designer – is passionate about “doing good” is perhaps her favorite aspect of the work. 
How do empathy and compassion play a role in Sarah’s work and when are setting boundaries important?
Who is Baskervill and what is its focus?
What has Sarah’s journey been like and how did she find healthcare design?
What did Sarah learn from her experience in retail that has informed her work in healthcare?
Learn more about the AAHID (The American Academy of Healthcare Interior Designers) and Sarah’s role on the Board of Directors
What is it like for Sarah to sit on the Board of Directors, Women in Healthcare’s Florida Chapter?
Listen to Sarah share her experience as a mentor to SeminalState ID kids, and why this work is so important
Shout-Outs 12:13: Ana Pinto Alexander, Executive VP at HKS Architects
17:22  The American Academy of Healthcare Interior Designers (AAHID)
23:03 Women in Healthcare
28:55 Seminole State ID Students
The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org.
Additional support for this podcast comes from our industry partners:
The American Academy of Healthcare Interior Designers
The Nursing Institute for Healthcare Design
Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/.
Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/
Shout-Outs
 
FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces.
Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcesens, which thrive in humid conditions.
We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let’s face it, none of us go into the shower with an expectation that we might get sick.
So how do we keep those shower walls clean? Well, let’s think big – BIG TILES.
Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints.
Why does this matter? Well hygienic glaze will not harb

On part 1 of today’s episode Cheryl interviews Erika Hill, IIDA, NCIDQ, Senior Interior Designer, McMillan Pazdan Smith Architecture and Minta Ferguson, ACHA, AIA, NCARB, Director of Planning, McMillan Pazdan Smith Architecture.
Cheryl says, “The most fascinating piece of part 1 in today’s interview is learning all the details of how and when the work of these two highly specialized professionals intersects within the same healthcare projects. How do these two women, with very different objectives and goals within a complex healthcare project, work together to ensure the project is smooth and inclusive of everyone’s perspective?” This and so much more about today’s world of healthcare design from these two brilliant women on part 1 of today’s episode!
Learn more about Minta Ferguson and Erika Hill by visiting: https://mcmillanpazdansmith.com/.
Listen to McMillan Pazdan Smith Architecture’s podcast; Idea Exchange, Ideas Shaping Healthcare here: https://mcmillanpazdansmith.com/podcasts/healthcare/.
In Part 1 of Cheryl’s conversation with Minta and Erika, they discuss:
Who are Erika Hill and Minta Ferguson and how does their specialized work within McMillan Pazdan Smith Architecture intersect on projects?
How does the concept of collaboration play a vital role within Minta and Erika’s projects and what does a collaborative moment look like for these two?
Why is it important for Minta and Erika to understand that everyone on a project consumes knowledge differently?
Are meetings an organic process for Minta and Erika or are they set in how they flow and function?
When is it important to ‘push the envelope’ on a project?
How do Minta and Erika resolve ‘healthy conflicts’ on a project?
What does it mean to build trust in relationships in Minta and Erika’s work?
The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org.
Additional support for this podcast comes from our industry partners:
The American Academy of Healthcare Interior Designers
The Nursing Institute for Healthcare Design
Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/.
Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/
FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces.
 
Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcescens, which thrive in humid conditions.
We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let’s face it, none of us go into the shower with an expectation that we might get sick.
So how do we keep those shower walls clean? Well let’s think big – BIG TILES.
Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints.
Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATONAL STANDARDS Test ISO 10545 -

On part 2 of today’s episode, Cheryl continues her conversation with Erika Hill, IIDA, NCIDQ, Senior Interior Designer, McMillan Pazdan Smith Architecture and Minta Ferguson, ACHA, AIA, NCARB, Director of Planning, McMillan Pazdan Smith Architecture.
In part 2 Minta and Erika flush out all the juicy details of their work on their favorite projects both together and separately and what made those projects so special to each of them. This and so much more about what’s happening in healthcare design today on part 2 of today’s episode of the Healthcare Interior Design 2.0 podcast!
Learn more about Minta Ferguson and Erika Hill by visiting: https://mcmillanpazdansmith.com/. 
Listen to McMillan Pazdan Smith Architecture’s podcast; Idea Exchange, Ideas Shaping Healthcare, here: https://mcmillanpazdansmith.com/podcasts/healthcare/.
In Part 2 of Cheryl’s conversation with Erika Hill and Minta Ferguson they discuss:
What are Erika and Minta’s current favorite projects and why?
Learn about the technical aspects of some of the design on their projects and how detail oriented healthcare design and planning really is.
How did McMillan Pazdan Smith Architecture win their Teen Cancer America project?
Hear all the details about TCA and the project itself and another related project
What is different about designing a cancer unit for teens?
How Minta and Erika know when a project is successful from what the end users have to say about it.
What does a holistic design process look like to Erika?
What does the future of healthcare design and planning look like to these two?
Learn about McMillan Pazdan Smith Architecture’s podcast, Idea Exchange, Ideas Shaping Healthcare, where Minta is the host.
The world is changing quickly. The Center for Health Design is committed to providing the healthcare design and senior living design industries with the latest research, best practices and innovations. The Center can help you solve today’s biggest healthcare challenges and make a difference in care, safety, medical outcomes, and the bottom line.  Find out more at healthdesign.org.
Additional support for this podcast comes from our industry partners:
The American Academy of Healthcare Interior Designers
The Nursing Institute for Healthcare Design
Learn more about how to become a Certified Healthcare Interior Designer®  by visiting the American Academy of Healthcare Interior Designers at: https://aahid.org/.
Connect to a community interested in supporting clinician involvement in design and construction of the built environment by visiting The Nursing Institute for Healthcare Design at https://www.nursingihd.com/
FEATURED PRODUCT The prevention of nosocomial infections is of paramount importance. Did you know that bathrooms and showers – particularly in shared spaces – are a veritable breeding ground for pathogen, some of which we see in the form of mold and the build-up of toxic bio films on surfaces.
Body fats and soap scums provide a rich food sauce for micro-organisms such as airborne bacteria Serratia Marcesens, which thrive in humid conditions.
We know that people with weakened immune systems are so much more vulnerable to the illnesses associated with infection and let’s face it, none of us go into the shower with an expectation that we might get sick.
So how do we keep those shower walls clean? Well, let’s think big – BIG TILES.
Porcelanosa have developed XXL Hygienic Ceramic Tiles that are 5 feet long - which means just one piece fits the wall of a shower or tub surround. XTONE Porcelain slabs are 10 feet high which means a floor to ceiling surface with no joints.
Why does this matter? Well hygienic glaze will not harbor pathogen and surface impurities are easily removed to prevent build up – it is reassuring to know the evidence - INTERNATIONAL STANDARDS Test ISO 10545 - Resistance to Stains -  has determined these surfaces can be easily cleaned and the most diff