35 min
Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event Pat Perdue's Customer Experience Podcast
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- Careers
What is one of the most intense customer experience situations around? Weddings! Our guest, Mike Saulpaugh, has a really interesting take on what it means to deliver a great customer experience.Michael Saulpaugh is Managing Partner at Elegant Music Group, based out of Montclair, NJ. In addition to his 18 years in the events and entertainment industry, Michael has a professional background in creative advertising. His work has been featured in Adweek and BuzzFeed has called him, “hilariously clever.” Michael, as you’ll discover, is all about leveraging the experience of the customer to drive business growth, and was selected to and is now a contributing member on the Forbes Business Council.
What is one of the most intense customer experience situations around? Weddings! Our guest, Mike Saulpaugh, has a really interesting take on what it means to deliver a great customer experience.Michael Saulpaugh is Managing Partner at Elegant Music Group, based out of Montclair, NJ. In addition to his 18 years in the events and entertainment industry, Michael has a professional background in creative advertising. His work has been featured in Adweek and BuzzFeed has called him, “hilariously clever.” Michael, as you’ll discover, is all about leveraging the experience of the customer to drive business growth, and was selected to and is now a contributing member on the Forbes Business Council.
35 min