53 episodes

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

The Post-Acute POV MatrixCare

    • Health & Fitness

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

    The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions

    The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions

    In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Jarrett Bauer, CEO and co-founder at Health Recovery Solutions, to discuss the impact of telehealth and remote patient monitoring.
    Join Jarrett and Navin as they discuss how remote patient monitoring tools have evolved with the shift toward telehealth, the intersection of remote patient monitoring and patient engagement, and the impact of telehealth on reimbursement and an organization’s ROI. The pair also discuss why it’s important that technology is frictionless for clinicians and caregivers. Listen to their conversation.
    Topics discussed during this episode:

    [01:59 – 03:51]: Jarrett introduces himself and explains the genesis of his company, Health Recovery Solutions.  
    [04:15 – 06:14]: Next, Jarrett describes how remote patient monitoring tools have evolved as post-acute care has shifted to accommodate telehealth and care in the home.
    [7:09 – 07:56]: Jarrett comments on the intersection of remote patient monitoring and patient engagement and how HRS brings these cornerstones together to solve a range of problems.
    [9:04 – 11:35]: Jarrett then discusses how increased telehealth visits have emphasized the importance of reimbursement and ROI, and how this will evolve from the point of view of CMS.
    [12:51 – 13:20]: Jarrett agrees with Navin that providers need to make technology frictionless for clinicians, caregivers, and other healthcare workers. He believes this focus will help solve the growing labor shortage as well.
    [14:01 – 16:33]: Next, Jarrett addresses the issue of fraud and abuse happening in the use of remote care delivery services.
    [17:21 – 18:37]: Finally, Jarrett describes HRS’ plan to achieve their goal of impacting one million lives and preventing 200,000 readmissions.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about Health Recovery Solutions: https://www.healthrecoverysolutions.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    The evolution of the EHR with Seth Joseph, Managing Director, Summit Health, and Chief Strategy Officer, Swift Medical

    The evolution of the EHR with Seth Joseph, Managing Director, Summit Health, and Chief Strategy Officer, Swift Medical

    In the latest episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Seth Joseph, managing director, Summit Health, and chief strategy officer, Swift Medical. The pair takes part in an insightful conversation on the evolution of the EHR (electronic health record), the transition to the intelligent EHR, and the necessity of employing platform thinking.  
    Join Navin and Seth as they discuss why EHRs are a continued source of friction and physician burnout in post-acute care, and the varying requirements for a technology solution used in acute, ambulatory, and post-acute care. Listen to their discussion below.
    Topics discussed during today’s episode:

    [02:26 – 06:57]: Seth provides his origin story and what led him to his passion of solving issues in healthcare using technology.
    [08:05 – 15:27]: Seth then tackles the question of why EHRs are a continued source of friction and physician burnout in post-acute care.
    [17:59 – 22:10]: Next, Seth explains the difference in requirements for a technology solution used in acute, ambulatory, and post-acute care. An EHR used in post-acute care is deeply complex, making it imperative to employ platform thinking as the industry transitions toward the intelligent EHR.
    [23:54 – 28:47]: Seth touches on the threat that big tech could bring to the future of EHRs.
    [29:46 – 37:51]: Seth concludes the conversation by describing the two viable paths forward for the EHR: creating an interconnected ecosystem of the best of breed applications–a headless EHR–and creating an API ecosystem that enables this platform to co-exist.

    Articles mentioned in this conversation:

    Death by A Thousand Clicks
    To E(HR) or not to E(HR)

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about Summit Health and Swift Medical
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 41 min
    Streamlining collaboration in home-based care with Melissa Kozak, RN, Co-Founder and President, Citus Health

    Streamlining collaboration in home-based care with Melissa Kozak, RN, Co-Founder and President, Citus Health

    In this episode of the Post-Acute POV, our host Kerri Harpole, RN, Director of Product Specialists at MatrixCare, sits down with Melissa Kozak, RN, Co-Founder and President at Citus Health to discuss how technology is streamlining collaboration and communication in home-based care.
    Join Kerri and Melissa as they discuss one provider to another, the prevalence of communication issues in home-based care, the necessity of secure mobile messaging, how to encourage adoption of mobile technology, and more. Melissa details how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. Listen to their discussion below.
    Topics discussed during today’s episode:

    [01:53 – 03:47]: Melissa provides her origin story as a registered nurse and how common pain points she experienced in the field prompted the genesis of Citus Health.
    [04:45 – 06:58]: Secondly, Melissa describes the prevalence of communication issues in home-based care.
    [7:44 – 10:34]: Next, Kerri presents the necessity of secure mobile messaging to streamline communication and Melissa discusses Citus’ purpose-built solution.
    [11:00 – 13:48]: Melissa then discusses the many use cases for Citus’ form center which uses app-less technology.
    [13:52 – 16:11]: Melissa details how mobile technology allows patients to communicate with their nurses and caregivers 24/7 which reduces readmissions.
    [16:52 - 21:48]: Next, Melissa describes how they’ve encouraged adoption and seen success due to a preexisting familiarity with mobile technology.
    [22:27 - 24:27]: Melissa shares how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care.
    [24:46 - 27:47]: Melissa explains the importance of an inclusive solution that is user-friendly and helps a wide range of clinicians.
    [27:58 - 29:45]: Lastly, Melissa emphasizes the significance of listening to customers when building a technology solution and how Citus has benefited from this feedback.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about Citus Health: https://www.citushealth.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 30 min
    Managing financials in post-acute care with Stacy Dobson, CFO, United Methodist Retirement Homes, Inc.

    Managing financials in post-acute care with Stacy Dobson, CFO, United Methodist Retirement Homes, Inc.

    In this episode of the Post-Acute POV, our host, Mauricio Hermosillo, Product Manager for Enterprise Financials at MatrixCare, is joined by Stacy Dobson, CFO, United Methodist Retirement Homes, to discuss the intricacies of managing financials in post-acute care.
    Join Mauricio and Stacy as they have a conversation on how using technology to support general ledger, accounts payable, fixed assets, and payroll streamlines processes which saves time and avoids manual work. This episode also presents the importance of working with a technology provider that listens to customers’ needs to provide a user-friendly product. Listen to their discussion below.
    Topics discussed during today’s episode:

    [01:19 – 04:09]: Stacy describes his origin story including his journey at UMRH and relationship with MatrixCare.
    [04:43 – 06:25]: Next, Stacy shares his experience with our products, specifically Enterprise Financials.
    [6:39 – 8:51]: Stacy explains how using technology to support general ledger and accounts payable saves his team an immense amount of time.
    [9:08 – 12:10]: Stacy goes on to describe how the fixed assets and payroll modules help streamline processes and avoid manual work within his organization.
    [12:39 – 16:20]: Stacy discusses the importance of working with a technology provider that listens to customers’ needs.
    [17:09 - 19:52]: The pair end the conversation by detailing the value of selecting a user-friendly product and the necessity of using customer feedback in the thought process behind new and improved features.

    Resources

    Learn more about MatrixCare at: https://www.matrixcare.com/
    Find out more about United Methodist Retirement Homes: https://www.umrh.org/  
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 20 min
    Managing food allergens with Anita Hoffman, Director of Culinary Service, Palm Garden and Nicole Fresta, Clinical Dietitian, Palm Garden

    Managing food allergens with Anita Hoffman, Director of Culinary Service, Palm Garden and Nicole Fresta, Clinical Dietitian, Palm Garden

    In this episode of the Post-Acute POV, our host Amy Wootton, RDN, Director of Nutrition, MatrixCare, is joined by Anita Hoffman, Director of Culinary Service, and Nicole Fresta, Clinical Dietitian, Palm Garden Health and Rehabilitation Center, for a conversation on managing food allergens across post-acute care.
    Listen in as Amy, Anita, and Nicole discuss the importance of identifying and documenting food allergies, surprising factors that can lead to an allergic reaction, and tips for managing a resident’s food allergies via their plan of care. This episode will describe the severity of managing food allergens and introduce how MealTracker’s new allergen feature can help. Listen to their discussion below.
    Topics discussed during today’s episode:

    [01:21 – 02:07]: Anita and Nicole both provide their origin stories and how they found their focus on nutrition in long-term care.
    [02:25 – 02:48]: Anita explains why managing food allergens is so important.
    [02:58 – 04:10]: Nicole provides her recommendations for managing a resident with food allergies including working with their plan of care and documentation.
    [04:43 – 05:32]: Nicole explains some of the common factors that can lead to an allergic reaction when preparing food for a resident.
    [06:04 – 08:00]: Anita and Nicole detail their experience with MealTracker, including how long Palm Garden has used the product and which features they use most often.
    [08:24 - 10:24]: The pair discuss the benefits they’ve experienced using the new allergen feature that MealTracker provides.

    Resources

    Learn more about nutrition management at MatrixCare: https://www.matrixcare.com/nutrition-management/
    Find out more about Palm Garden: https://palmgarden.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 11 min
    Driving better patient outcomes via medication reconciliation with Rachel Petersen, Manager of Product Innovation, Surescripts and Jill Lytwyn, Key Account Executive, Surescripts

    Driving better patient outcomes via medication reconciliation with Rachel Petersen, Manager of Product Innovation, Surescripts and Jill Lytwyn, Key Account Executive, Surescripts

    Introduction
    In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Rachel Petersen, Manager of Product Innovation, Medication History and PDMP at Surescripts, and Jill Lytwyn, Key Account Executive at Surescripts. The three discuss driving better patient outcomes via medication reconciliation in home care.
    Join Rachel, Jill, and Navin as they cover the issue of medication reconciliation, the genesis of Surescripts, and the Surescripts Network Alliance. Learn how their solution can help providers stop relying on manual processes and streamline transitions of care by reducing errors of admission, duplicate medications, and drug interactions. Listen to the episode below.
    Topics discussed during today’s episode:

    [00:38 – 02:49]: Navin introduces our guests, Rachel Petersen and Jill Lytwyn.
    [02:49 – 07:33]: Rachel and Jill provide their origin stories and what brought them to their current positions at Surescripts.
    [8:43 – 10:20]: Jill explains the genesis of Surescripts and the Surescripts Network Alliance. Through this alliance and Surescripts’ various partnerships, they have connected over two million health care professionals and organizations.
    [10:51 – 13:12]: Jill describes the issue of medication reconciliation and how obtaining medication history on a patient via technology streamlines transitions of care by reducing errors of admission, duplicate medications, and drug interactions.
    [10:24 – 16:07]: By using a medication reconciliation solution, Surescripts has seen an average of 45 minutes in time savings. This corresponds directly to cost savings for care providers.
    [16:56 – 18:25]: Rachel explains how understanding the “why” behind clinical decision-making can greatly improve data quality and drive better patient outcomes.
    [19:23 – 22:10]: Rachel describes the considerations that providers should be taking when making EHR decisions including selecting a platform that allows users to pull data from multiple sources.

    Resources

    Learn more about MatrixCare: https://www.matrixcare.com/
    Find out more about Surescripts: https://surescripts.com/
    Read the transcript of today’s episode
    Listen to more episodes of the Post-Acute POV

    Disclaimer
    The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.
    ©2021 by MatrixCare

    • 22 min

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