The Quality Hub Core Business Solutions

In this podcast episode of the Quality Hub, host Xavier Francis chats with Erin Finnegan and Suzanne Weber-Smatko from Core about training within the framework of ISO 9001, clause 7.2. They discuss the importance of developing and implementing effective training programs within organizations. Erin highlights the need to identify training needs, set objectives, design interactive training, and deliver it through various methods. Suzanne emphasizes the significance of a training matrix, feedback, and evaluating the effectiveness of training through observation, metrics, and employee performance. They stress the importance of tailoring training to individual learning styles and documenting training records for accountability and liability purposes. Overall, they provide insights into how organizations can ensure competence and training in alignment with ISO standards.
Helpful Resources:
Clause 7.2: https://www.thecoresolution.com/clause-7-2-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
 
 
 

On this episode of the Quality Hub podcast, Xavier hosts experts Stephanie Dawson and Suzanne Weber-Smatko from Core, discussing competence and training in ISO 9001, specifically clause 7.2. They emphasize the importance of defining competencies, assessing them during performance reviews, and providing ongoing training. Steph details Core's approach, including job description breakdowns and regular performance evaluations, while Suzanne highlights the need for feedback and engagement of employees, including subcontractors. They stress the significance of documentation, clear communication, and continuous improvement in meeting ISO standards.
Helpful Resources:
Clause 7.2: https://www.thecoresolution.com/clause-7-2-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
 
 

In this episode of Quality Hub, host Xavier Francis talks with ISO experts Diana Verbeck and Ty Elliott from Core Business Solutions on the intricacies of ISO 9001 and the Process Approach. With Diana's extensive executive-level experience and Ty's deep knowledge of quality management systems, they speak to the systematic approach in defining and managing processes per ISO 9001. Emphasizing clarity in documentation, effective communication, and collaboration, they discuss strategies for seamlessly integrating the process approach into an organization's quality management system. They highlight the role of internal customer satisfaction in driving effective processes and fostering a culture of service excellence, while also underscoring the significance of leadership support, employee engagement, and ongoing evaluation in driving continuous improvement and ensuring the effectiveness of processes within your organization.
Helpful Resources:
Understanding the Process Approach: https://www.thecoresolution.com/understanding-process-approach
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
 
 

On this week’s episode of the Quality Hub, hosted by Xavier Francis and featuring Reagan Jorgensen and Robert Hoffman, it’s Part 2 of Cybersecurity Best Practices. We look at lessons learned from past breaches, particularly the 2011 Sony breach. Rob emphasizes the importance of multi-factor authentication (MFA), and single sign-on (SSO) to enhance security. Additionally, the conversation covers human factors in cybersecurity, and Reagan talks about the significance of incident response plans and the role of AI in cybersecurity. The guests stress the need for a proactive approach to cybersecurity and gradual implementation of security measures with an emphasis on the collaborative effort required to combat cyber threats effectively.
Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary
Helpful Resources:
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Cybersecurity:  https://www.thecoresolution.com/cybersecurity
CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist
ISO 27001:  https://www.thecoresolution.com/iso-27001-certification
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
 
 

In this episode of the Quality Hub podcast, host Xavier Francis discusses Cybersecurity Best Practices with Reagan Jorgensen, Security Solutions technician, and Robert Hoffman, Windows System Administrator, both from CORE. The episode discusses a case study involving the 2011 breach of Sony's PlayStation Network and its impact on cybersecurity practices. Reagan highlights the evolution of cyber threats, emphasizing social engineering, zero-day exploits, and ransomware attacks as ongoing challenges. Rob emphasizes the importance of policies in managing access and authentication, particularly in cloud environments and mobile devices. The discussion covers preventive measures such as robust network security, and network access control, among others, and recommends seeking expertise when needed.
Here is the link to our free download of the Cybersecurity Self-Assessment Glossary:  https://getcertified.thecoresolution.com/cyber-glossary
Helpful Resources:
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Cybersecurity:  https://www.thecoresolution.com/cybersecurity
CMMC:  https://www.thecoresolution.com/cmmc-compliance-checklist
ISO 27001:  https://www.thecoresolution.com/iso-27001-certification
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
 

This week’s Quality Hub podcast is Part 2 of Design and Development with host Xavier Francis and Consultant, Norm Verbeck. They discuss various aspects of managing customer requirements, change management, and documentation as well as cover strategies for understanding and documenting customer requirements, implementing change control processes, and how to ensure clear communication throughout the process. They also discuss the importance of managing documentation, version control, transferring design outputs to production and continuous improvement. The conversation addresses how these concepts apply to both manufacturing and service/tech companies, and ends with touching on key performance indicators (KPIs) for tracking progress and ensuring compliance with ISO standards.
Helpful Resources:
Clause 8.3 Design and Development:  https://www.thecoresolution.com/clause-8-3-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting