69 episodes
The Quality Hub Core Business Solutions
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- Business
The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Many businesses find themselves required to or find it valuable to implement a Quality Management System. Our goal is to share the knowledge we’ve gained by working with Quality Management Systems (QMS’s), ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.
We know that QMS and ISO standard concepts can be confusing, and we want to act as “translators” to simplify these principles, so you can apply them to YOUR business.
Our organization has a vast amount of combined experience, having worked with 1000’s of customers over the past 23 years. We want to share these stories and lessons learned with YOU, our listeners!
Tune in weekly as we share our experiences to help you get the most from your Quality Management System.
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Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer Communication Part 1
In the Quality Hub podcast, Xavier Francis hosts Bruce Newman and Kaitlin Wierzbach from Core to discuss customer communication based on ISO 9001, clause 8.2.1. They highlight the importance of understanding customer requirements, formalizing communication, and maintaining accurate documentation. Core’s approach involves tailoring client communication methods to meet ISO standards. Bruce underscores the need for secure handling of customer property and managing changes effectively, while Kaitlin outlines strategies for collecting and analyzing feedback, emphasizing staff training and closing the feedback loop. The discussion previews the next episode on leadership and metrics in customer communication.
Helpful Resources:
Clause 8.2: https://www.thecoresolution.com/clause-8-2-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting -
Episode 16 - S2 - Simplifying Your QMS Part 2
In Part 2 of Simplifying Your QMS on the Quality Hub, Xavier Francis continues his discussion with Suzanne Strausser and Suzanne Weber-Smatko from Core. They emphasize the importance of simplifying documentation, integrating ISO practices into existing business processes, and avoiding unnecessary complexity. They stress the need to prioritize relevant documentation, automate processes, and periodically review and update documentation to ensure relevance and compliance. Additionally, they highlight the value of consulting services, like those offered by Core, in streamlining QMS and achieving ISO certification.
Helpful Resources:
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting -
Episode 16 - S2 - Simplifying Your QMS Part 1
In Part 1 of Simplifying Your QMS on the Quality Hub, Xavier Francis hosts Suzanne Strausser and Suzanne Weber-Smatko, discussing simplifying your Quality Management Systems (QMS). They emphasize the pitfalls of excessive documentation and provide examples of how it can lead to inefficiency. They highlight the importance of focusing on effectiveness rather than just compliance with standards like ISO 9001. The conversation touches on the need for engaging competent individuals in process documentation and the value of demonstrating processes over excessive documentation. The hosts stress the importance of interpreting standards in a way that suits the organization's needs and goals.
Helpful Resources:
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting -
Episode 15 - S2 - Restarting a Stalled QMS
On this episode of The Quality Hub podcast, Xavier Francis interviews Suzanne Weber-Smatko, focusing on restarting a stagnant Quality Management System (QMS). They discuss signs of a stalled QMS, such as a lack of improvement initiatives and neglect of required activities like internal audits. Suzanne emphasizes the importance of measuring, documenting non-conformities, and involving leadership for QMS effectiveness. They advise against letting certifications lapse, as it necessitates a full audit and increased costs to regain certification. They also suggest seeking assistance from professionals like Core Business Solutions to simplify and maintain QMS efficiently. They wrap up with a reminder to stay engaged with the QMS and ensure leadership commitment for its success.
Helpful Resources:
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting -
Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence & Training Part 2
In this podcast episode of the Quality Hub, host Xavier Francis chats with Erin Finnegan and Suzanne Weber-Smatko from Core about training within the framework of ISO 9001, clause 7.2. They discuss the importance of developing and implementing effective training programs within organizations. Erin highlights the need to identify training needs, set objectives, design interactive training, and deliver it through various methods. Suzanne emphasizes the significance of a training matrix, feedback, and evaluating the effectiveness of training through observation, metrics, and employee performance. They stress the importance of tailoring training to individual learning styles and documenting training records for accountability and liability purposes. Overall, they provide insights into how organizations can ensure competence and training in alignment with ISO standards.
Helpful Resources:
Clause 7.2: https://www.thecoresolution.com/clause-7-2-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
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Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence & Training Part 1
On this episode of the Quality Hub podcast, Xavier hosts experts Stephanie Dawson and Suzanne Weber-Smatko from Core, discussing competence and training in ISO 9001, specifically clause 7.2. They emphasize the importance of defining competencies, assessing them during performance reviews, and providing ongoing training. Steph details Core's approach, including job description breakdowns and regular performance evaluations, while Suzanne highlights the need for feedback and engagement of employees, including subcontractors. They stress the significance of documentation, clear communication, and continuous improvement in meeting ISO standards.
Helpful Resources:
Clause 7.2: https://www.thecoresolution.com/clause-7-2-iso-90012015-explained
For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015
Contact us at 866.354.0300 or email us at info@thecoresolution.com
ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1
Articles: https://www.thecoresolution.com/free-learning-resources
ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting