54 episodes
Elevate with C&M Coaching Maggie Pugesek
-
- Leisure
Phone calls, the foundation of every business, are often a neglected part of training. In this podcast, we will discuss training tips and techniques that you can use no matter what industry you are in, to improve your phone skills.
Music by bensound.com
-
Following Up With Leads
Internet, inbound, and walk-in are all leads. How do we put together a good follow-up process and schedule? As promised, here are my tips for success in these areas.
-
The Power of Authority: How Weak Verbiage Has a Negative Impact
Most of the time we say things without even thinking about the impact our word choice has on the goals we are looking to accomplish. However, phrasing things weakly to a customer can have several negative psychological effects, often resulting in a less favorable outcome for both the customer and the business. This podcast will explore how weak verbiage can impact Collections, Sales & Service. I will also review how you can turn it around to positively impact each respective department.
Settle in, this is my longest solo podcast, packed with details. -
Customer Service in Collections Calls
Ginger Lauderman, a Byrider Collections manager for 13 years, and Coaches Jim & Michelle Rhoads from White Hat Way will be joining me to discuss the importance of customer service in collections calls. We will play a few calls, and share LOADS of tips and tricks to help in every aspect of collections calls. Don't miss it!
-
Everything You Need to Know About Tax Max!
Using a customer's tax refund to help with the cost of a vehicle has been popular for years! It is one of the easiest ways to draw traffic into the dealership at this time of year. Bill Neylan from Tax Max joins us to talk about how their program works, how customers can benefit from the service, and about their new product that makes things even easier for the dealer! Listen long enough and you will get a coupon code for 40% off their regular price for their VIP Package.
We are all in this business to help customers get quality vehicles, using a service like this can help you grow your sales and improve customer service by providing flexible options for down payment. Listen to this episode and see what Tax Max is all about!
We will also discuss the upcoming BHPH United Conference in 2024 at the Bellagio in Las Vegas! -
Handling Sales Calls: There Is Another Way, but Is It Better?
People love to tell me how they handle their calls versus how I suggest handling them. I am always interested to hear what works for dealers, and if there is a better way I will absolutely adopt it. I love learning and I am well aware there is more than one right way to do something, but is it always better? In this episode, I will play a competitor call that we were requested to make into a dealership. You can hear some of the different techniques this store uses on customers and my professional opinion on them. Then you can decide for yourself which way is better.
-
Frustrated With Your Marketing Results? This Episode Is for You!
EXPLOSIVE EPISODE!! Anamaria Beck joins us on this episode to talk about all things marketing, including call quality, handling lead responses, Facebook paid ads vs. boosting ads, tag lines for BHPH marketing and even posting tips to generate more traffic to your website! DO NOT miss this episode of 2 spicy experts cooking up FREE training and tips! WARNING: We created this episode to light a fire in your belly to make changes that will positively impact your business, so - be prepared!