augustwenty podcast augustwenty podcast

"Discovery Delirium" delves into the exhilarating yet often overwhelming journey of surpassing customer expectations. In each episode, we explore real-world experiences and expert insights on how businesses navigate the delicate balance between innovation and managing customer anticipation. From the initial spark of discovery to the challenges of sustaining momentum, join us as we uncover strategies and tactics for effectively managing the excitement that comes with exceeding expectations. Whether you're a seasoned entrepreneur or just starting out, this podcast offers actionable advice and inspiring stories to help you thrive in today's competitive landscape. Tune in to "Discovery Delirium" and learn how to turn customer excitement into long-term success.

The conversation explores the topic of what scares customers and how to avoid scaring them. The hosts and guest discuss the fears that customers have, such as the fear of change, the fear of failure, the fear of being oversold, and the fear of new technology. They also touch on the importance of building relationships with customers and gaining their trust. The conversation highlights the need for transparency, communication, and early wins to alleviate customer fears. The hosts and guest share their insights on how to approach clients, ask the right questions, and provide valuable solutions. In this conversation, DJ, Nish, and Mary discuss the importance of building relationships with clients and overcoming their fears. They emphasize the need for honest and transparent communication, as well as the value of patience and understanding. They also highlight the importance of focusing on solving the client's problem rather than just building software. The conversation concludes with a discussion on the role of change and the need for alignment between the consulting company and the client's needs.



Takeaways


Customers have fears such as the fear of change, the fear of failure, the fear of being oversold, and the fear of new technology.
Building relationships and gaining the trust of customers is crucial in alleviating their fears.
Transparency, communication, and early wins are key in building trust and addressing customer concerns.
As consultants, it is important to offer free consulting and focus on solving the customer's problem rather than selling.
Authenticity and effective communication are essential in delivering difficult messages to clients. Building relationships and establishing trust with clients is crucial
Honest and transparent communication is key to successful client relationships
Patience and understanding are necessary when working with clients who are resistant to change
Focus on solving the client's problem rather than just building software
Alignment between the consulting company and the client's needs is essential

Sound Bites


"Customers resist change and want transparency"
"Customers fear failure and want to prove their worth"
"Customers are scared of overselling and new technology"
"Not everybody wants to change"
"Personal, professional, and honest communication"
"We have to be bold enough to say we are doing what we know is right"

Chapters

00:00

Introduction and Topic Overview

06:31

Guest Introduction and Background

13:23

Identifying Customer Fears

28:14

The Importance of Early Tests and Understanding Client Problems

36:02

Transparency, Authenticity, and Delivering Difficult Messages

43:26

Getting A20 Name Out in the Marketplace

53:23

Being Honest and Communicating the Roadmap

01:08:35

Bringing Value and Getting Things Done

In this special podcast episode, we introduce Scott Huston, bringing a fresh and dynamic perspective to the table. Get to know Scott as he shares his background, experiences, and the unique insights that make him a valuable addition to our collaborative journey.

Join us as we explore Scott's story, from his early beginnings to the skills and passion that drive him. This episode is an opportunity for you to connect with Scott on a personal and professional level, fostering a sense of unity and shared purpose.

Discover the strengths and qualities that Scott brings to our team, and gain a deeper understanding of how his contributions will positively impact our collective goals. This podcast is more than an introduction; it's a chance for our team to embrace diversity, new ideas, and the potential for mutual growth.

Tune in as we welcome Scott Huston to our team, igniting a new chapter of collaboration, innovation, and shared success.

Welcome to ‘Thriving Amid Uncertainty: Making Bold Business Decisions and Embracing Adaptability‘, where we explore insightful conversations on navigating the complex world of business. In today's episode, we dive deep into the realm of making crucial business decisions during times of uncertainty. Our guest speakers will shed light on the importance of thinking outside the box, embracing adaptability, and reaping the benefits of staying proactive in a rapidly changing landscape.

As the business landscape continues to evolve, unforeseen challenges often arise, creating an atmosphere of uncertainty and ambiguity. In such times, conventional decision-making approaches may no longer suffice. Our experts join us today to discuss the significance of adopting a forward-thinking mindset and how stepping out of one's comfort zone can be a catalyst for success.

Welcome, tech enthusiasts, software developers, and curious minds alike, to a groundbreaking exploration of a topic that lies at the heart of the ever-evolving world of technology and software development. Join us on a captivating journey as we unravel the complexities and possibilities inherent in "The Versatility of Experience."

I'm your host, DJ Daugherty, CTO/co-founder of augustwenty, and I'm truly excited to embark on this podcast with you. Over the coming episode, we will delve deep into the dynamic landscape of technology, where innovation is the lifeblood and adaptability is the key to success.

As we embark on this captivating journey, remember that the tech world is a multifaceted tapestry of experiences waiting to be explored. Whether you're a seasoned developer, an aspiring technophile, or simply someone curious about the forces shaping our digital future, this podcast promises to unravel the intricate threads that make up "The Versatility of Experience."

So, fasten your seatbelts, tune in, and let's embark on this exciting exploration together. Our adventure begins now, as we navigate the dynamic world of software development and technology, guided by the compass of versatility.



Dare to Lead

Three Feet From Gold

Range

Weapons of Math Destruction

Welcome to ‘the risk of joining a newly formed company‘, where we will dive deep into a topic that's on the minds of many job seekers: the risks of joining a newly formed company. We'll be discussing the various thoughts and concerns that come with this decision and providing you with valuable insights to consider before taking that leap. Our guest speakers will shed light on their experiences.

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