Take a Moment Genesys

In this episode of Take a Moment, we sit down with two health clinicians at Integral Health who are doing the vital work of breaking the stigma of mental health, providing education on the topic and, most importantly, offering support for millions of individuals and families who might be struggling. By creating awareness and shedding light on mental health, they also provide hope and healing.

A split-second decision (or indecision) at a key moment has a lasting impact. Often, it’s the critical point between having or avoiding an accident. When accidents do happen in the workplace, Company Nurse is there to offer nurse triaging; its online specialists are the first-line clinical staff who take care of clients in those urgent moments.
In this episode of Take a Moment, we hear from Company Nurse CTO, Henry Svendblad on a pivotal decision the organization made in the early days of the COVID-19 pandemic and the importance of extending its “people-first” culture from employees to clients.

Exceptional experiences don’t happen by accident. Businesses that deliver the best service for their customers live it — it’s part of their company culture and core values. And they have a team of dedicated individuals who know what it takes to build lifelong customers.
In this special CX Day celebration episode of the Take a Minute podcast, hear from service agents at Butterball, Alberta Motor Association and Camis who never hesitate to go the extra mile to ensure their customers are treated with the utmost care.

Hospitals worldwide had to respond to the fallout from COVID-19 to meet the needs of patients and employees. Rochester Regional Health in Upstate New York was no different. But, because it had a cloud strategy in place already, the team at Rochester Regional responded with incredible agility.
In this episode, hosts Nathan Bennett and Mari Yamaguchi welcome Rob Allen and Jason Zawodzinski, two of the driving forces behind the hospital’s innovative rapid response that treated hundreds of patients — and saved hundreds of jobs.

Aarde Cosseboom knows a thing or two about creating amazing customer experiences. In fact, he wrote the book on it. Drawing from over 15 years of expertise in the contact center space, Aarde penned “Enable Better Service.” The book is a detailed and engaging guide to transforming the way businesses build relationships with their customers — and how they can turn call centers into finely tuned revenue-generating machines.
Today, Aarde is the Senior Director of Global Member Services Technology, Analytics and Product, for the famed eCommerce fashion company TechStyle. In this episode, Aarde breaks down some of the key concepts from his book and shares how TechStyle transitioned thousands of its employees around the globe to work from home in just 24 hours — all while maintaining the service levels its members have come to expect.

On a sunny day in May 2015, racing superstar James Hinchcliffe was taking some practice laps around the Indianapolis Motor Speedway to prepare for the upcoming Indianapolis 500. At Turn 3, clocking speeds of 221 mph, Hinch’s car experienced a suspension failure and smashed into the side wall with 126 Gs of force. It was the largest impact ever recorded in IndyCar history.
Five years after surviving the near-fatal crash, Hinchcliffe is at the top of his game with no sign of slowing down. In the Season 3 premier of our Take a Moment podcast, hosts Nathan Bennett and Mari Yamaguchi sit down with “The Mayor of Hinchtown” to find out how true leaders stay driven to succeed — even after tragedy strikes.