The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Intercom

Intercom’s Senior Director of Automated and Proactive Support Ruth O’Brien and Senior Director of Human Support Bobby Stapleton discuss the impact AI is having on customer service careers, and what “new world” support roles and career paths look like compared to “old world” ones, based on their own personal experience. 




Watch this episode on YouTube: https://www.youtube.com/watch?v=XLehwZNjkx4




😁 Follow the people:

https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/bobbystapleton/




Newsletters:

Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://inter.com/productpodcast




Say hi on 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/

Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot




🏠 www.intercom.com

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Today, we're delighted to have Mercer Smith, VP of Managed Operations at PartnerHero and the author of "CXOXO: Building a Support Team Your Customers Will Love." Mercer joins our own Bobby Stapleton, Senior Director, Human Support at Intercom, to share her expertise on using AI to elevate your customer service operations without sacrificing the personal touch that customers cherish.




😁 Follow the people:

https://www.linkedin.com/in/smithmercer/

https://www.linkedin.com/in/bobbystapleton/




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🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

💻 RSS Feed https://art19.com/shows/inside-intercom




Newsletters:




Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://inter.com/productpodcast




Say hi on 👋




Twitter: https://twitter.com/intercom




LinkedIn: https://www.linkedin.com/company/intercom/




Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot




🏠 www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Learn how Fin AI Copilot is changing the way Intercom's Customer Support team works, and the benefits they're already seeing since starting to use it.

Intercom's Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.




Watch this episode on YouTube: https://www.youtube.com/watch?v=DV6RK_-qGkQ




📝 Blog: https://www.intercom.com/blog/videos/ticket-welcome-fin-ai-copilot




😁 Follow the people:

https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/olivia-witte-singarella-66458b33/




Follow our podcast:

🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

💻 RSS Feed https://art19.com/shows/inside-intercom




Newsletters:




Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

https://inter.com/productpodcast




Say hi on 👋




Twitter: https://twitter.com/intercom




LinkedIn: https://www.linkedin.com/company/intercom/




Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot




🏠 www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on The Ticket we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing.




In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and very, very soon all of society at large – will certainly be going through.




You can watch this episode on YouTube and don't forget to subscribe to our channel to be the first to see new episodes: https://youtu.be/qiWV0T0qbeY?si=jpRYLrP24KrllXjv




Follow the people:

https://www.linkedin.com/in/eoghanmccabe/

https://www.linkedin.com/in/destraynor/




Say hi 👋

Twitter: https://twitter.com/intercom

LinkedIn: https://www.linkedin.com/company/intercom/




Follow our podcast:

🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

💻 RSS Feed https://art19.com/shows/inside-intercom




Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




🏠 www.intercom.com




#customersupport #customerservice #intercom #product #productdesign

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout customer experience to help you get – and keep – customers, and shares her best practices for empowering your teams and creating a culture of customer excellence.




Watch this episode on YouTube: https://www.youtube.com/watch?v=bgdilycaU68




📝 Blog: https://www.intercom.com/blog/videos/the-ticket-cx-expert-stacy-sherman




😁 Follow the people:

https://www.linkedin.com/in/stacysherman/

https://www.linkedin.com/in/bobbystapleton/




Follow our podcast:

🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

💻 RSS Feed https://art19.com/shows/inside-intercom




Newsletters:




Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast




Say hi on 👋




Twitter: https://twitter.com/intercom




LinkedIn: https://www.linkedin.com/company/intercom/




Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




🏠 www.intercom.com

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.