37 min
433 - Optimising The Telehealth Journey: Induction Strategies for Success. Sophie Kessler, Coviu Talking HealthTech
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- Technology
In this episode of Talking HealthTech, we understand how to optimise the telehealth journey with Sophie Kessler from Coviu.
Sophie shares insights into the art of onboarding patients to telehealth services and the resources available from Coviu to optimise this process. As we explore ideas and strategies, we aim to empower clinicians to effectively integrate telehealth into their service offerings, enhancing patient experience and outcomes.
Key Takeaways:
🌟 The induction of clients into telehealth is critical for a seamless experience and should be emphasized more by clinicians.
🗨️ Successful patient onboarding requires clear communication about processes, expectations, and handling of technology.
📋 Educational materials, such as welcome emails, checklists, and test calls, are vital components of a comprehensive telehealth induction package.
📚 Clinicians can learn from strategies that have proven successful for Coviu’s diverse clients, including personalized onboarding methods.
🔄 Gathering and implementing client feedback is key to refining telehealth services and improving client satisfaction.
Remember to check out the episode and full show notes on the Talking HealthTech website.
Loving the show? Leave us a review, and share it with someone who might get some value from it.
Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits and more exclusive content. For more information visit talkinghealthtech.com/thtplus
Mentioned in this episode:
Talking HealthTech 2024 Audience Survey
It’s that time again - we are conducting our 2024 Talking HealthTech Audience Survey. 🎉
This helps us prioritise content, hone in key messages and refine the show to make it even better. We also want to understand who are biggest cohorts of audience are, so take 5-10 minutes to complete this and we will be super grateful. 🙏🏻
Everyone who completes the audience survey goes in the draw to win a share of $1000 worth of THT+ Membership Credits, to put towards a membership for yourself as an individual or help get the word out there about your company. First prize is $550, second prize $250, third prize $150 then forth prize of $50 🤑
Click the link to complete the survey now:
Talking HealthTech Audience Survey
In this episode of Talking HealthTech, we understand how to optimise the telehealth journey with Sophie Kessler from Coviu.
Sophie shares insights into the art of onboarding patients to telehealth services and the resources available from Coviu to optimise this process. As we explore ideas and strategies, we aim to empower clinicians to effectively integrate telehealth into their service offerings, enhancing patient experience and outcomes.
Key Takeaways:
🌟 The induction of clients into telehealth is critical for a seamless experience and should be emphasized more by clinicians.
🗨️ Successful patient onboarding requires clear communication about processes, expectations, and handling of technology.
📋 Educational materials, such as welcome emails, checklists, and test calls, are vital components of a comprehensive telehealth induction package.
📚 Clinicians can learn from strategies that have proven successful for Coviu’s diverse clients, including personalized onboarding methods.
🔄 Gathering and implementing client feedback is key to refining telehealth services and improving client satisfaction.
Remember to check out the episode and full show notes on the Talking HealthTech website.
Loving the show? Leave us a review, and share it with someone who might get some value from it.
Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits and more exclusive content. For more information visit talkinghealthtech.com/thtplus
Mentioned in this episode:
Talking HealthTech 2024 Audience Survey
It’s that time again - we are conducting our 2024 Talking HealthTech Audience Survey. 🎉
This helps us prioritise content, hone in key messages and refine the show to make it even better. We also want to understand who are biggest cohorts of audience are, so take 5-10 minutes to complete this and we will be super grateful. 🙏🏻
Everyone who completes the audience survey goes in the draw to win a share of $1000 worth of THT+ Membership Credits, to put towards a membership for yourself as an individual or help get the word out there about your company. First prize is $550, second prize $250, third prize $150 then forth prize of $50 🤑
Click the link to complete the survey now:
Talking HealthTech Audience Survey
37 min