226 episodes

In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series. 
 
In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life. 
Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together. 

Business Excellence - TOP 5 Series Rael Bricker and Lindsay Adams

    • Business
    • 5.0 • 2 Ratings

In keeping with the theme of our podcast, "Business Excellence" we have decided to release a new edition, the Business Excellence Top 5 Series. 
 
In this series we interview the best contributors we can source to tell us about their Top 5 tips, tools or ideas relating to their topic around business and / or life. 
Hosted by Lindsay Adams OAM CSP and Rael Bricker CSP bringing 60+ years of entrepreneurial success and professional speaking together. 

    In Conversation - Greg DeVore Top Five Tips For Training New Employees Without Pulling Your Hair Out

    In Conversation - Greg DeVore Top Five Tips For Training New Employees Without Pulling Your Hair Out

    “...it can be done in inductions, but they're still moving to that portal because a lot of organisations are now either hybrid or remote. And so, it's not as easy as just kind of raising your hand or watching what you know Tom does and how he that he fills out a procedure or whatever it is. People need to be able to be empowered to work independently, as our businesses are evolving and still kind of adapting to what you know, the pandemic put us in. So, they need to have that independence, we can't learn in the same way that we used to learn just by osmosis and just observing other people. That's not an easy thing to do. Over zoom, so more and more businesses are moving towards that
     
    Greg DeVore Top Five Tips For Training New Employees Without Pulling Your Hair Out 
    1. Understand what they need to answer, do, and solve
    2. Separate actionable from foundational knowledge
    3. Build checklists, how-to guides, and decision trees (if you can) for all actionable knowledge
    4. Teach them foundational knowledge, have them practice following guides for actionable knowledge
    5. Never answer a "How do I?" question with your mouth
     
    TIME STAMP SUMMARY 
    01:48    Start with the end in mind when training employees, focusing on what they need to know       and do.
    06:04    Training new employees without overwhelming them with information. 
    11:08    Creating and using checklists, decision trees, and guides in business processes. 
    15:54    Avoid answering "how do i" questions without pointing to a reference, empowering employees to improve resources and processes.
     
    Where to find Greg?
    Website                             http://www.screensteps.com/ 
    LinkedIn                             https://www.linkedin.com/in/gregdevore 
     
    Greg DeVore Bio 
    Greg is not like most CEOs you have met. While he attended both Harvard and Berklee in Boston and California, Harvard was his middle school in Los Angeles, and Berklee was the Berklee College of Music in Boston.
    In 2003 he co-founded his company ScreenSteps along with his brother. ScreenSteps is a company dedicated to helping businesses transfer knowledge to their employees faster. They do this through a combination of a software platform and a framework that guides organizations in reducing their reliance on tribal knowledge. This has resulted in onboarding programs that cut new hire times to proficiency from 12 months to less then 30 days. Greg is the co-author of the book, Find & Follow: Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster.
    Greg holds a degree in Composition and Film Scoring from the Berklee College of Music. He resides in McLean, Virginia, with his wife and four boys, which explains the abundance of broken items in their home.

    • 20 min
    In Conversation - Kody Thompson Top Five Tips For Building Offshore Teams

    In Conversation - Kody Thompson Top Five Tips For Building Offshore Teams

    “Usually when the business stops growing, it's my fault. And sometimes it's not that comfortable to admit that. But the truth is, if you want to get great talent to follow you, you have to be a great leader.” 
     
    Kody Thompson Top Five Tips For Building Offshore Teams
     
    1. Get your own mindset and leadership skills up to scratch, as the entrepreneur/leader is critical for building a successful team.
    2. Hire staff in the same location to improve collaboration, productivity, and staff retention.
    3. Have staff work from a serviced office space for better infrastructure, productivity, and culture.
    4. Set rhythms for meetings, reviews, and projects to create consistency for the team.
    5. Don't wait too long to hire, as it allows you to grow and implement initiatives faster. Start hiring even if systems aren't fully in place yet.
     
    TIME STAMP SUMMARY
    01:20  Importance of leadership mindset and having realistic expectations 
    05:21 Benefits of hiring team members in the same location for better collaboration
    11:02 Importance of setting clear rhythms through regular meetings and check-ins
    16:56: Don't wait too long to hire and get your team growing


    Where to find Kody?  
    Website                                www.lightningsites.com 
                                                        www.wodsites.co

    LinkedIn                                https://www.linkedin.com/in/thompsonkody 
     
    Bio Kody Thompson 
    Kody Thompson is a dynamic entrepreneur and visionary leader with a track record of success. He is renowned for his achievements as the founder of Lightning Sites, a web development company that he built from a $250 startup into a multi-million-dollar enterprise generating in excess of $5M profit  across eight years. Over that time Lightning Sites was able to build over 1,500 websites, servicing over 800 clients monthly and generating in excess of 500,000 leads for his clients.
    In 2023 Kody was able to transition out of the day-to-day operations of Lightning Sites, when it was acquired by US technology company Sites At Scale. After successfully building his own remote teams to grow and exit Lightning Sites, Kody developed a reputation as an expert in building international teams and scaling businesses and launched the Business WrkPod in 2021, with Co-Founder Dale Beaumont. WrkPod specialises in helping companies build teams in  the  Philippines,  offering  comprehensive services that include talent recruitment, state-of-the-art co-working spaces, and extensive training and support for both clients and Filipino talent.
    In 2 short years, Kody has facilitated the placement of over  650 remote staff for WrkPod  clients and grown enabling them to achieve greater efficiency, reduce operational costs, and strengthen their enterprises. Beyond his business endeavours, Kody is a devoted husband and father of two daughters. He is also deeply committed to philanthropy and has initiated the Love @ Scale project in the Philippines (see video), which supports 250 students. Kody's journey is a testament to his entrepreneurial spirit and dedication to making a positive impact in both the business world and the community.

    • 21 min
    In Conversation - Olivia Parkes Top Five Tips To Leverage Operations And Systematically Scale Any Business

    In Conversation - Olivia Parkes Top Five Tips To Leverage Operations And Systematically Scale Any Business

    “You can't delegate successfully, if you haven't followed tip number one, documenting, right. If you don’t that, you're going to spend hours on calls, trying to explain things to people, you're going to get frustrated team members, because they don't understand what they should be doing. And then you'll probably think that they're incompetent, and then take back the task yourself. And then you're in this vicious cycle of not really being able to delegate.”


    Olivia Parkes Top Five Tips To Leverage Operations & Systematically Scale Any Business
    1.       Document everything
    2.       Analyze to Automate
    3.       Delegate, delegate, delegate
    4.       Think of each department as a system (& know its number)
    5.       Simplicity is key 
     
    TIME STAMP SUMMARY
    01:12 The importance of keeping a record of everything 
    04:16 Delegation and the link to tip 1 
    11:41 Avoiding the downside of micromanaging 
    16:55 Why over complicate, keep it simple 
     
    Where to find Olivia?
    Website                      https://thesystemsboss.io/ 
    LinkedIn                      linkedin.com/in/olivia-parkes-b9b015187  
     
    Olivia Parkes Bio 
    Olivia Parkes was born in the United Kingdom, dividing her time between her hometown of Sheffield and the bustling capital, London. From a young age, Olivia displayed a strong entrepreneurial spirit and a penchant for system-oriented thinking. During her academic journey at University College London, where Olivia pursued a degree in Pharmacology, she embarked on her entrepreneurial journey, founding her first e-commerce business at the age of 19. Subsequently, Olivia ventured into the realm of digital marketing by establishing a successful digital marketing agency.
    Olivia's career path took an intriguing turn as she decided to specialize in sales, becoming a high-ticket sales representative. This shift in focus allowed Olivia to achieve remarkable sales figures, consistently selling packages worth $100,000 per month. Her unique insights into the world of business brought her into close collaboration with CEOs in the online coaching and marketing sectors, many of whom boasted six to seven-figure incomes.
    Observing a recurring theme among these CEOs—profits falling short of their potential due to inadequate systems, automations, and operational strategies—Olivia decided to intervene. Taking on the role of an operational leader, she implemented strategic changes, made crucial hires, and streamlined marketing and sales efforts. In just 12 months, her efforts propelled the CEO's business from $350,000 to an impressive $850,000.
    This success led Olivia to extend her expertise to other clients, assuming the role of a fractional Chief Operating Officer (COO). Her mission became clear: to relieve entrepreneurs from the exhaustion of constantly burning out by implementing efficient systems that genuinely save time and boost profitability. Crucially, Olivia aimed to design systems that teams would enthusiastically adopt, recognizing that unused systems were ineffectual....

    • 19 min
    In Conversation - Rand Selig Top Five Tips For Thriving Personally and Professionally

    In Conversation - Rand Selig Top Five Tips For Thriving Personally and Professionally

    “Too many people spend money, they don't have, to buy things they don't want, to impress people they don't like.” 


    Rand Selig Top Five Tips For Thriving Personally and Professionally
    1. Be a Lifelong Learner 
    2. Establish Great Habits and Routines 
    3. Figure out How Much is Enough 
    4. Leadership
    5. Power to Make choices 
     
    TIME STAMP SUMMARY
    01:10 Personal and professional growth through curiosity and habit building
    05:33 Gratitude, prioritization, and enoughness for executives
    12:37 Leadership qualities and skills
    16:30 Leadership, self-awareness and personal growth 
     
    Where to find Rand? 
    Website                           http://www.seligcapital.com/ 
    LinkedIn                           https://www.linkedin.com/in/rand-selig-43525a6  
     
    Bio Rand Selig
    Rand Selig, an accomplished entrepreneur, coach, scoutmaster, board member, and roll-up-your-sleeves conservationist, shares his extensive expertise in this book. With an MBA from Stanford and undergraduate degrees in mathematics and psychology, he excels at managing complex projects globally. He is relentlessly positive and believes he can design his own life and others can, too. Based in Mill Valley, California, he enjoys  life’s adventures with his wife of 42 years. www.randselig.com

    • 21 min
    In Conversation - John Foster Top Five Tips For Making Your Kids Savvy

    In Conversation - John Foster Top Five Tips For Making Your Kids Savvy

    “Time is always moving forward, tomorrow is going to come whether you want it to or not. And so, you need to be aware of that and you need to plan for it.”
     John Foster Top Five Tips For Making Your Kids Savvy
     1. Failure isn't Fatal (it's essential).
    2. People WANT to Meet You (and want to know, like, and trust you) 
    3. Don't Make an Enemy on the Way to Making a Deal.  
    4. Your Next Best Option is Your Backstop and Launchpad. 
    5. The World is Uncertain; Be Ready to Adjust in Real Time
    6. Future/Time Awareness
     
    TIME STAMP SUMMARY 


    01:30 You have to fail.
    07:06 The need for a future focus. 
    16:07 Enemies are not the answer.
    20:01 Next option is your backstop. 
     
    Where to find John
    Website             middleschoolmba.com 
    LinkedIn            linkedin.com/in/john-rock-foster-12813341   
     
    John Foster Bio
    John received his BS in Chemical Engineering and MBA from LSU and spent thirty-plus years in industry.  Along the way, he volunteered for Junior Achievement and through these classroom experiences, developed the Middle School MBA curriculum.  
    His industrial career failed its way through process engineering, plant operations, business management, M&A, and corporate strategy; finally failing big enough to exit.  
    His goal now is to teach kids the lowdown on business, economics, and entrepreneurship, in hopes that they might fail bigger and sooner. Interests include angel investing, swimming, cycling, horses, dogs, and guitar.

    • 21 min
    In Conversation - Julian Harris Top Five Tips For How Leaders Can Increase Their Performance, Creativity and Wellbeing

    In Conversation - Julian Harris Top Five Tips For How Leaders Can Increase Their Performance, Creativity and Wellbeing

    "I believe human beings are built for growth. We're like elastic bands, you know, we're built to be stretched. It takes two things, it takes a mentality, to want to do that to want to put yourself out of a comfort zone. But then action is also required, small steps. And the more and the more small steps you do when you're trying to do something for the first time, the more you become capable and confident about doing it."
     
    Julian Harris Top Five Tips For How Leaders Can Increase Their Performance, Creativity and Wellbeing 
    1.  Understand that our experience is created from our thinking, not from external circumstances
    2.  You don’t have to do it all by yourself. Create a support structure around you.
    3.  Self-care is non-negotiable so must be timetabled into your calendar.
    4.  Practise the courage-capability-confidence triangle.
    5.  There is an intelligent design to all of life, of which we are a part, and which is also a part of us. 
     
    TIME STAMP SUMMARY 
    01:13  We create our experiences
    05:08  Using your network to your advantage
    09:37  Courage capability
    14:01  Don’t let yourself get in the way of yourself


    Where to find Julian?
    Website                    https://www.juliankharris.co.uk/ 
    LinkedIn                   https://www.linkedin.com/in/juliankharris 
     
    Julian Harris Bio 
    Julian founded Julian Harris Services fuelled by his vision to make a greater impact and has found his purpose in working with business leaders looking to change the world. Julian has 20 years of experience as a commercial lawyer for brands such as Nike, Twining’s, Sports Direct, Asda, Manchester United, and Primark. Julian brings his experience of advising major corporations from a legal perspective into his leadership coaching. Julian is passionate about helping business owners and leaders become the best version of themselves, drawing out their gifts, even when his clients can’t see those gifts for themselves. 

     Julian is currently located in London and works with leaders on both sides of the Atlantic. His clients appreciate his attentiveness and thought-provoking questions that allow them to gain the clarity and confidence they need. When he isn’t working with leaders, he enjoys spending time with his family and staying active with Karate and Pilates. 

     Julian has experience and insight to share with business owners, leaders, and any individual that is looking to make an impact and see their full potential.

    • 17 min

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