Customer Success Australia Meetup Sam Quirke & Simon Trenker

Meetup #6: Practical Applications for Customer Health Scoring with Charles Connell.  



What does Health Scoring best practice look like?  



In this session, Charles explored 

- What is a customer health score and what does 'good' look like 

- Collecting the right data - Health score inputs 

- How to get started; configuring and measuring health scores 

- Using Health Scores to reduce risk/create opportunity  



Tell us about yourself: 

"I am currently the co-founder of Userlot - helping SaaS companies reduce churn and increase expansion revenue by building happy, loyal customers. I co-founded Social Pinpoint (acquired/ exited 2019) - a global leader in online engagement software. 

Millions of people across the world have used our tools to get involved in decisions that directly affect their lives."  



A big thank you to Charles for donating his time to contribute his expertise to the Australian Customer Success Community!  

Charles Connell: https://www.linkedin.com/in/charlesco... 

Customer Success Australia homepage: https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true

Recorded 26th August 2022.  

Customer Success Australia welcomes you to our next Meetup! We will be diving into all things CX Metrics with some great panelists. NPS…CSAT…CLV…CES…you’ve heard them all before, but how can you get these metrics to work for you to help drive value for your customers? Join us to find out, enjoy some insightful discussion, Q&A and make new connections.

This Meetup was in partnership with SuccessCOACHING. Find out more about their great training offering at https://successcoaching.co/

Customer Success is a journey and the road to success is always under construction. Learn the benefits of a strategic approach to account planning and come away with the knowledge and skills to develop a Success Plan that delivers.

Join us at Meetup #3 to hear from Andrew Marks, Co-Founder and COO of SuccessCOACHING, on developing success plans for your customers.

Andrew has spent nearly 25 years in high tech, mostly building highly effective post-sales organizations that drive customer lifetime value and improved customer satisfaction.
https://www.linkedin.com/in/andrew-successhacker/

Calling all Australian Customer Success Professionals - Meetup #2 is locked in and fast approaching! This will be available both online and in-person. We listened to your suggestions from our last event which questioned the role that Customer Success plays in up-selling, cross-selling or simply leading renewal discussions.

Where does Customer Success sit in talking ‘all things money’ with customers?

We have three great CS leaders joining us on the panel!

Emma (Hannig) Urli
Director of CX (APAC) at Yellowfin BI
https://www.linkedin.com/in/emma-urli/

Brendan Tremble
Principal Consultant at CX LOOP
https://www.linkedin.com/in/brendan-tremble/

Marlon Herft
Director, APAC Customer Success at Udemy
https://www.linkedin.com/in/marlonherft/

Welcome to the Customer Success Australia Meetup.

Customer Success Australia is excited to invite you to our event on the 17th of June. Join us to hear from a panel of CS leaders as we break down the State of CS in Aus. A great opportunity to connect with fellow CS professionals - we look forward to seeing you there.

Panelists:
Mark Woodward - Microsoft 365 Evangelist and Customer Success Leader at Engage Squared
https://www.linkedin.com/in/woodrowmark/

Abi Goodfellow - Manager, APAC Customer Success at Deputy
https://www.linkedin.com/in/abi-goodfellow/

Tas Fountis - Manager, Customer Success at MYOB
https://www.linkedin.com/in/anastasia-fountis/