5 episodes
CX Conversations with deBBie deBBie akwara
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- Business
CX Conversations with deBBie are periodic podcasts where deBBie akwara shares her thoughts on customer experience. In these podcasts, deBBie shares tips for managing customer customer experience for increased business growth and customer profitability. The goal is to get business owners, business leaders and business managers to leverage customer satisfaction, customer retention and customer advocacy as a strategy for sustainable business growth.
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How To Avoid Lengthy Customer Satisfaction Surveys & Survey Fatigue
While customer satisfaction surveys are great, it is often not properly defined, deployed and managed which leads to low response rate, insufficient customer insights, and survey fatigue. Check out some ways you can avoid these!
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How To Create A Conducive Business Environment For Your Customers.
Did you know that the state of your business environment not only preempts your customers’ experience but it is also the first and last thing your customers evaluate. Check out 11 tips that can help you create a conducive business environment.
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5 Easy Steps To Satisfying & Retaining A New Customer
In this podcast, I’m sharing Steps that will help you satisfy and retain a new customer.
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Why Customer Service Trainings Don’t Work
Do you complain about not getting value from customer service trainings? Here’s my take on why customer service trainings don’t work. I hope this helps!
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How To Measure The Impact Of Customer Experience Using Customer Profitability
One of the challenges faced by business owners, business managers and customer experience managers is showing the impact of managing and improving customer experience in the bottom line. In this episode, deBBie explains how you use customer profitability as a framework. Enjoy!