2 episodes

All about Customer Experience

CX Doctors Chandan Chhabra

    • Business

All about Customer Experience

    Customer Emotions and Business Value Creation

    Customer Emotions and Business Value Creation

    In this podcast, you will be able to understand the criticality of customer emotions to your business results and how effectively you can track it to help create value for your business.

    • 6 min
    How to attain Customer Centric Culture?

    How to attain Customer Centric Culture?

    Customer centricity flows from within. If your organization is truly Customer Centric, you will able to see your standing. If not, there are 5 easy steps to ensure you move towards a true customer centric organization.

    • 8 min

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