35 min
How Bunnings maintains a 90% staff retention rate Customer Experience Leaders
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- Marketing
Ryan Baker is the General Manager of Operations at Bunnings and a retail professional with 15 years of experience driving high performing teams. He's been working with Bunnings since he was twenty and has now been with the company for almost nineteen years. After working his way through various roles, he now looks after all the stores in Australia. In this episode, he discusses how Bunnings maintains a connection to their local community by allowing individual stores to create their own set of values, and how they manage to have a staff retention rate of 90%.
Connect with us:
Michael Momsen on LinkedIn
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
Ryan Baker is the General Manager of Operations at Bunnings and a retail professional with 15 years of experience driving high performing teams. He's been working with Bunnings since he was twenty and has now been with the company for almost nineteen years. After working his way through various roles, he now looks after all the stores in Australia. In this episode, he discusses how Bunnings maintains a connection to their local community by allowing individual stores to create their own set of values, and how they manage to have a staff retention rate of 90%.
Connect with us:
Michael Momsen on LinkedIn
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
35 min