45 episodes

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

Customer Experience Leaders RateIt

    • 5.0, 85 Ratings

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

Customer Reviews

5.0 out of 5
85 Ratings

85 Ratings

Itmjrnlic ,

All good

Everything about this podcast is good - tight hosts, high production values, great guests and well curated so the important bits are summarized at the end. Really helpful!

Rubymajik ,

Relevant CX

Love this podcast - excellent guests who share great insights. I get several key takeaways from every episode and it’s had a real impact on how I’m contributing to our CX Strategy. The ‘best of’ episode was actually the best (usually these aren’t at all!) And the supporting f material on the website is brilliant.

TiffStodart ,

Audio CX goodness

A fantastic dive into CX with great conversations, key takeaways and resources at the perfect length for a podcast. Highlight of my fortnight and a highly recommended listen for anyone who wants to sharpen their game in the CX space. Keep it up Adam and Mark.

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