30 episodes

Innovators in Commerce & Delivery brings a fresh perspective—and some fun—to the world of ecommerce. Join host Jamie Cairns, a 20+ year industry veteran, as he chats with some of the top innovators and thought leaders from leading brands and businesses in the space.
Welcome to Innovators in Commerce & Delivery!

Innovators in Commerce & Delivery Fluent Commerce

    • Business
    • 5.0 • 7 Ratings

Innovators in Commerce & Delivery brings a fresh perspective—and some fun—to the world of ecommerce. Join host Jamie Cairns, a 20+ year industry veteran, as he chats with some of the top innovators and thought leaders from leading brands and businesses in the space.
Welcome to Innovators in Commerce & Delivery!

    Business Transformation Through Customer-Centric Data

    Business Transformation Through Customer-Centric Data

    In this episode, we are joined by Greg Randall, Managing Director & Senior Digital Strategist at Comma Consulting, the author of ”Improve Customer Experiences to Drive Online and In-Store Sales: The 10 Principles to Achieve Customer Experience Success,” and a seasoned expert who has been contributing to the education of the business community for over two decades. Drawing from his wealth of experience, Greg shares how to approach business transformation strategically, leveraging customer-centric data in decision-making and paving the way for success from a client standpoint.

    Tune in  as we also discuss:How understanding the consumer journey can provide key insights into the gaps in the online channelThe delicate balance between customer needs and business objectives in the ecommerce spaceWhy are most businesses not maximizing the potential of their online channels, and what steps to take to address this issue

    • 31 min
    Intersecting Passion and Insights for Retail Success

    Intersecting Passion and Insights for Retail Success

    In this episode, we are joined by Angus McDonald, CEO of Barbeques Galore, Australia’s premier retailer of barbecues and backyard lifestyle products. Angus shares insights into Barbeques Galore’s strategy to create unforgettable customer experiences, the integration of advanced technologies like AI and the IoT in retail, and the company’s robust commitment to data.

    We also discuss: The importance of knowledgeable team members and ongoing staff development.Angus’ plans to integrate AI into retail and customer experience.Why a clear strategy and unifying guiding principles for delivering omnichannel experiences are key for retail success.

    • 28 min
    Innovate, Communicate, Cultivate: A Blueprint for Retail Success in 2024

    Innovate, Communicate, Cultivate: A Blueprint for Retail Success in 2024

    Adapting to new retail tools isn’t just a tech integration challenge — it’s a people challenge. But how do you create a strategy that embraces change while putting people at the center? 

    In this episode, Louise Lally, Managing Director of the Louise Lally Training Academy, shares the pivotal role of communication and culture in successfully integrating innovative retail tools into businesses through a people-first approach. 

    We also discuss:The impact of culture on staff retention and engagementCurrent trends in 2024 in the retail industryHow embedding business values can propel growth inside and outside the company 

    • 27 min
    Untapped Potential: Exploring Opportunities in the Evolving B2B Commerce Space

    Untapped Potential: Exploring Opportunities in the Evolving B2B Commerce Space

    In the US, B2B payments between companies amount to $17 trillion, with only 50% conducted electronically.

    This substantial volume of high-value non-digital transactions presents a vast market for ecommerce professionals.

    In this episode, Paul do Forno, Managing Director at Deloitte, shares key insights into the benefits of transitioning to digital commerce tools and discusses the strategies and challenges involved in successfully modernizing B2B commerce.

    You’ll also learn:
    The importance of not only facilitating transactions but also enhancing the overall customer experience in B2B commerceWhy embracing digital commerce tools represents a cultural shiftHow understanding and segmenting personas in B2B form the backbone of success

    • 26 min
    Disrupting ROI: Creating a New Roadmap For Business Success

    Disrupting ROI: Creating a New Roadmap For Business Success

    Achieving sustained growth and business success implicates challenging the traditional ROI concept, and recognizing that cost efficiency decisions aren’t enough.

    In this episode, Martin Newman, founder of The Customer First Group, talks about his eBook, “The 10 New ROIs: Guarantee Sustainable Commercial Success,” and how these innovative metrics reshape the way companies gain insights and lay the groundwork for success.

    Join us as we discuss:
    The flaws of traditional retail metrics and the need to understand businesses beyond revenueThe importance of empowering employees and creating a truly customer-centric workforceHow shifting from customer service to customer care can revamp brand loyalty

    • 28 min
    Reinventing Retail: RFID, Store Automation & Omnichannel

    Reinventing Retail: RFID, Store Automation & Omnichannel

    75% of retailers are using RFID in some capacity.

    We live in a world where efficiency, omnichannel focus, and the adoption of RFID are becoming essential for retail success. In this episode, we delve into warehouse automation and the rising adoption of RFID technology with Jay Black, Account Executive at GreyOrange, a company that thrives in the supply chain and omnichannel world.

    Join as we discuss:The impact of Amazon and COVID-19 on traditional brick-and-mortar stores, emphasizing the need for seamless omnichannel processesChallenges such as theft, labor shortages, and the growing demand for self-service systems

    • 24 min

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7 Ratings

7 Ratings

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