38 episodes

Welcome to Pharmacy View – Technology in Pharmacy Business Podcast Series where we provide regular interviews with Pharmacists and key industry people within the Australian Pharmacy and associated industry. In each podcast we look to discuss aspects of Pharmacy operation and how technology is improving or interacting with each guest’s current role or Pharmacy related business.

Pharmacy View Podcast Pharmacy View Podcast

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Welcome to Pharmacy View – Technology in Pharmacy Business Podcast Series where we provide regular interviews with Pharmacists and key industry people within the Australian Pharmacy and associated industry. In each podcast we look to discuss aspects of Pharmacy operation and how technology is improving or interacting with each guest’s current role or Pharmacy related business.

    Ep38 Medmate - Prescription delivery in 60 minutes

    Ep38 Medmate - Prescription delivery in 60 minutes

    In this episode of the Pharmacy View Podcast, Host Scott Carpenter, EVBC is joined by Dr. Ganesh Naidoo, Co-founder and CEO at Medmate, a conformant software product for e-prescribing that lets the user access over 1000 pharmacies across Australia at the click of a button.
    While over the last year and half of all businesses have been increasingly turning to the use of technology, Medmate’s humble beginnings go back to Ganesh’s years of being a general practitioner where everyday he’d come home, order a pizza from Uber Eats at the click of a button, have it delivered to his doorsteps in under 20 minutes, and wonder if something like that were possible in the pharmaceutical and medical field, at large. ‘Medmate’ was the solution that he and his friends envisioned. Not undermining the importance of face-to-face counsel, he emphasizes that Medmate makes access to medication easy for those who cannot, owing to any number of reasons, go to a brick-and-mortar store to collect their scripts.

    • 26 min
    E37 Using Venue Analytics to Influence Behaviours and Increase Revenue

    E37 Using Venue Analytics to Influence Behaviours and Increase Revenue

    Technology is fast paced and businesses across the spectrum, including the ones in the pharmaceutical industry, need to understand the pulse of the business on any given day—visitation, dwell time, sales data, customer expectation and experience, missed opportunities, conversion rates, to name a few. This is essential in ensuring that they make the necessary changes to drive up the revenue.
    Blix, as Brett emphasises, helps with just that by primarily collecting four major data sets:
    1. Passing or Outside Traffic
    2. Inside Traffic
    3. Dwell Time
    4. Missed Opportunities

    • 27 min
    Pharmacy Alliance built on Technology

    Pharmacy Alliance built on Technology

    This episode of Pharmacy View Podcast features Simon Reynolds, Managing Director and Co-Founder of Australia’s largest Independent Pharmacy Group - Pharmacy Alliance. During this gripping conversation, Host Scott Carpenter, EVBC and Simon talk about how technology has been a key driver behind the success of the Pharmacy Group and how it will continue to be leveraged for the good of not just the members but also the communities being served, at large.
    The son of a pharmacist and then being mentored by his dad (who also became his business partner), developing a passion for ownership of an independent pharmacy came naturally to Simon. Then having grown up around pharmacists, Simon started his own Pharmacy buying group in 2002, building it around a technology platform with centralized IT department, centralized product sales systems, and centralized control over stock and price management of the member stores. That platform by 2008 evolved into the Pharmacy Alliance Generic Matrix (PAGM) that maximizes dispensary growth and buying efficiency. The goal of the system, Simon emphasizes, is to make it as easy as possible to operate with the use of an Inventory Intelligence Program—from guaranteeing that the shelves are stocked, to providing the right pricing, to not having to pay for the stock until they are dispensed, to even checking for redundancies and overstocking.
    While the onset of COVID hit many hard, Simon talks about how people moving back to their rural communities tied in with national vaccination drive meant that the independent pharmacies benefitted from the sheer growth in volume. He does, however, acknowledge that technology could have been better used during the period when it came to POS, pricing and profit margin, among others. Calling technological integration, a prerequisite for growth in the industry, Simon is proud to have a team of dedicated professionals that tailor makes training, systems, and processes for member pharmacies because there certainly isn’t a one-size-fits-all in the pharmaceutical industry.

    Topics Covered
    • How Pharmacy Alliance Came into Being
    • Using Technology in the Pharmaceutical Industry
    • Pharmacy Group Manager (PGM)
    • Impact of COVID on the Industry
    • Future of the Industry from the Tech Perspective

    • 26 min
    The Digital Future for Customer Communication is here now!

    The Digital Future for Customer Communication is here now!

    In this episode of the Pharmacy View Podcast, Host Scott Carpenter, EVBC talks to Bruce Manton and Clarence Ho from Mediumcast, a company that helps clients create interactive digital experiences for real world customers. This day and age is characterized by an ever-increasing need for digital communication, and in this episode, the host and his two guests explore how Mediumcast is positioned to help with just that.
    Having had the humble beginnings of started-in-our-garage, Bruce and Clarence soon understood the importance of engaging the audience. While television and radio symbolises ‘broadcast’ and one’s own playlist serves as a ‘narrowcast’, the duo worked towards building Mediumcast as the one in between broadcast and narrowcast. In doing so, they developed a platform that helps store owners and proprietors of both brick and mortar and online stores to engage more effectively with their audience.
    On how the platform works, they share that their next level detection devices set up across a retail store help with the collection of vital data including; customer demographic, when they shop, how long they were in the store for; which sections they spent the most time in, and data that helps businesses cater much more efficiently to the needs of the customers. What their platform does is bridge the gap for store owners when it comes to analytics by using AI to determine who comes to the store, when they come in, and what they do. All of this, they add, is automated so business owners can get the digital content of their choice either from their designer or their social media or even their suppliers (say promotional products) and schedule that in a playlist to be displayed across one or many screens.
    Digital signage, the duo shares, influences the behavior of the consumers. And while the founders foresee much evolution in the way the platform functions, more data would mean a more mature system and they want potential users to know that they work with audience detection and not identification.
    Topics Covered
    - Conceptualization of Mediumcast
    - Application of Mediumcast in the Retail and Pharmacy Sector
    - Advantages of Digital Communication Over Print Communication
    - Mediumcast as a Cloud-Based Platform
    - Examples of Success
    - Focus on Ensuring Security of the Customers
    - Services Provided by Mediumcast
    Contact through their website https://mediumcast.com/

    • 24 min
    'Community Pharmacies can use AI to keep their competitive edge'

    'Community Pharmacies can use AI to keep their competitive edge'

    This episode of Pharmacy View features a fascinating conversation about the power of AI (artificial intelligence) to keep community pharmacies competitive. Host Scott Carpenter welcomes Michael Alexander, a pharmacist and tech entrepreneur whose insights you won’t want to miss.
    Michael shares his perspective as someone who has worked in the pharmacy industry both in Australia and the U.S. and for companies both large and small. He breaks down some of the differences between the consolidated chain-oriented market in the U.S. versus the culture of independent pharmacies in Australia and how they differentiate from big-box discounters.

    • 37 min
    Earth Friendly Digital Receipts for Pharmacy Pt2

    Earth Friendly Digital Receipts for Pharmacy Pt2

    This two part episode of Pharmacy View podcast explores cutting-edge digital transaction technology that is transforming retail interactions for both merchants and customers. Scott and his co-hosts Andrew and Anthony welcome Technologist Hamish Sadler, who details for them the thinking and pain points behind a ground breaking platform that tracks merchant and shopper activity without compromising privacy in any way.

    • 27 min

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