The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.
Ep 337: Social-inclusive delivery with Scootbezorgd
Myrthe Rosema, founder of social-inclusive delivery start-up Scootbezorgd, discusses the practical and social impact of last mile delivery via mobility scooter.
The inspiration for Scootbezorgd Changing perceptions of mobility scooters Current operational area Using customised mobility scooters to ensure range Empowering people of differing physical and mental abilities to deliver B2B and B2C deliveries Fast (same-day and rush) delivery Paying couriers Waiting list to join Scootbezorgd Delivery technology and route planning Delivery scooters can traverse different topographies Riding on footpaths, in malls, and in restricted access / low emission city centres Future plans for Scootbezorgd, including returns and partnerships Proving the delivery and business model in Arnhem
Ep 336: New trends in e-commerce impacting delivery
Carmen Cureu, Market Research Director at Geopost, discusses some of the details in the 2023 edition of Geopost's e-shopper barometer.
The factors driving modern e-commerce Why convenience is important E-commerce allowing customers to find bargains Decisions shoppers make when purchasing online Products need to be aligned with consumers' expectations Barriers to e-shoppers returning to an e-commerce website Consumers want to avoid returns Cost and environmental considerations of e-commerce returns Inconvenience to consumers of dealing with returns Statistics on e-commerce returns C2C e-commerce embraced by online shoppers Social selling, and how it showcases products Home delivery popularity trends Tracking, rescheduling, and predictability for home delivery Next day delivery, alternative delivery locations, and out-of-home delivery E-commerce product categories across Europe
Ep 335: Building efficient out-of-home delivery networks
How can delivery companies build efficient out-of-home delivery networks? Cédric Hervet, co-founder and Chief Product Officer at Kardinal, discusses the challenges industry players face in finding the best locations for PUDOs and lockers in terms of profitability and customer coverage:
Why delivery companies are considering out-of-home delivery Differences between B2B and B2C parcel delivery First-time delivery Delivery density Cost per delivery Key factors in making out-of-home delivery a success Customer expectations Having trusted PUDO partners Offering customers multiple delivery options, including residential and out-of-home C2C deliveries Quality of service, cell availability at parcel lockers, PUDO staff training Challenges in building effective out-of-home delivery networks Connecting to existing OOH networks Network and territory coverage Defining what coverage means for each delivery area Optimising the process for building OOH networks Anticipating parcel hold times
Ep 334: Snapshot of global postal sector
Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from the IPC's Global Postal Industry Report.
GPIR based on various postal operators' reports Overview of post-pandemic parcel volume and revenue trends Letter volume trends Impact of pandemic on letter volumes Diversification of revenue, including letters, parcels, and financial services Variations in diversification across various postal operators Regional differences in letter and parcel volume trends
Ep 333: Swiss Post transporting more mail and parcels by rail
Titus Bütler, Head of Transport at Swiss Post, explains why and how Swiss Post is moving more mail and parcels by rail.
How demands for speed and flexbility drove growth of road freight in the past Energy efficiency of rail vs trucks Rail terminals at Swiss Post logistics centres Ecological and economic benefits of prioritising rail Hybrid locomotives going into logistics centres Length vs speed of freight trains Rail being used for letters and parcels Special mail wagons Moving mail and parcels from logistics centres to rail terminals Dedicated postal trains Congestion on Swiss railway network Operating mail trains during the day and night Meeting delivery punctuality targets Using narrow gauge railways Swiss Post's sustainability strategy, including delivering using electric vehicles in the last mile
Ep 332: Wienbox, Vienna's carrier-neutral parcel locker network
Vienna has set up a carrier-neutral parcel locker network called Wienbox. Some of Wienbox's key proponents discuss the parcel locker network's development and future. Monika Unterholzner, Deputy Director General of the Wiener Stadtwerke Group, whose responsibilities include logistics, Prof. Dr. Andreas Breinbauer, Head of the Logistics Department at the University of Applied Sciences BFI Vienna, who led academic support for Wienbox project, and David Strauß, Researcher Logistics and Transport Management, University of Applied Sciences BFI Vienna cover:
City issues such as emissions, public transport, and city logistics Creating a framework for city logistics Creating a parcel locker policy for City of Vienna Testing parcel lockers as a city logistics instrument Use of public space Developing a masterplan for city logistics in Vienna Involving various stakeholders in creating policy Using parcel lockers as micro hubs for logistics Developing use cases for parcel lockers, including public transport lost and found City utilities and municipal departments involved in Wienbox Backing up the project with science and academic research Parcel locker partners Looking for best practice in white label parcel lockers worldwide Critical factors for parcel locker network success - cost, location, environment, and customer satisfaction Customer perspectives of parcel lockers Results of customer survey Factors that increase likelihood of customers using parcel lockers Realising potential environmental benefits of parcel lockers Who can use Wienbox parcel lockers (including delivery companies) Criteria for parcel locker locations Lockers excluded from public space in Vienna Relationship between parcel locker network density and speed of parcel collection Future developments planned for Wienbox parcel lockers Size and spread of the Wienbox parcel locker network Mobile app for parcel locker access
Fast delivery of information
Ian has a good style of delivery which makes the content easy to digest. His interviews are always fast paced and direct ...going straight to the facts. I have now listened to all of his Podcasts and have gone back and listened to quite a few again. Congratulations on the Postal Hub podcast , I look forward to listening to the next one. Regards Kim
If you are interested the final mile, listen
This is one of the few podcasts I subscribe to.
Ian's regular updates are short and to the point. His guests are knowledgeable and entertaining.
I feel if I don't listen to this podcast then I am going to miss something important.
Phenomenal postal podcast
I recently discovered this podcast and have been delighted with the quality and diversity of the interviews. A must for anyone interested in the fast-changing world of postal deliveries.