In each episode of the Customer Support Podcast, a panel of experts digs deep into one big question that is crucial to great customer support. Listen to learn how your business can improve your support today and prepare for the future of our rapidly-changing industry.
Proactive Customer Support and the "Wow" Moment
How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out with a solution before the customer even knows they have a problem. Our experts explore how businesses can achieve truly proact
The Secret of Omni-Channel Support
Customers expect a seamless experience with your customer support, regardless of how they choose to reach out. How can businesses create a truly omni-channel experience?
Tools & Technologies of Next-Generation Customer Support
As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts shares their go-to tools and technologies to help businesses meet or exceed these expectations.
How to Future-Proof Your Customer Support
Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How do support organizations and processes need to be designed to deliver the right support in the digital world? Our panel of experts give their in-depth advice.
How Is Digital Transformation Changing Customer Support?
From AI to IoT, automation to chatbots, customer support must evolve to meet new customer expectations. In this episode, 9 customer support experts discuss what the future of support might look like -- and how we get there from here.