The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy The Legal Ops Podcast

Alex and Elliot chat about:
* how to craft an organizational AI policy
* a recent tribunal decision requiring Air Canada to honor a refund policy invented by its online chatbot
* recent articles on AI's impact on law firm billing and a potential shift towards value-based pricing
* another recent article on the need to balance AI's precision with human insight in the practice of law
A big thanks to LinkSquares for sponsoring this episode! Check out their website at: https://linksquares.com/
LINKS
Air Canada decision: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/
AI impact on billing - article 1: https://www.legalfutures.co.uk/latest-news/ai-could-transform-law-firm-billing-beyond-recognition
AI impact on billing - article 2: https://www.legaldive.com/news/ai-use-cases-legal-ops-deloitte-blickstein-group-report/702436/
Balancing AI and human strengths in legal practice: https://www.law.com/legaltechnews/2024/02/12/the-future-of-tech-enabled-law-practice-balancing-ais-precision-with-human-insight/