The Remarkable Project

Jay Tinkler
The Remarkable Project

The Remarkable Project helps business owners, optimisers and curious marketers to push past the "same-same" world of marketing into a world of unexpected customer experiences, word-of-mouth and a more compounded approach to marketing. Each episode weaves the path that experts including scientists, entrepreneurs, creatives, innovators and more, have used to build businesses that people feel compelled to talk about. Come and join the journey if you have been asking:- How to improve word of mouth for a small business- How do I improve my customer experiences?- What tools should I use for building a community?- How do I write a marketing plan around word of mouth?- How do I change my sales to have greater impact?- How do I measure Word of Mouth in my business?

  1. 077: How To Be Remarkable Under High Stress with Leigh Anderson

    07/08/2024

    077: How To Be Remarkable Under High Stress with Leigh Anderson

    In this episode of The Remarkable Project Jay speaks with Leigh Anderson, a seasoned paramedic as well as an author, broadcaster and thought-leader on the topic of thriving in high-stress, unpredictable situations. They unpack why the power of a pause can be so significant in any situation, how self-leadership is key to responding calmly and creatively, and what’s happening at a biological level during high-pressure happenings. Leigh Anderson is an accomplished paramedic with 15 years of operational experience also an accomplished author, Podcaster and speaker on the subject of optimal performance. Outside of an ambulance, Leigh has a keen desire to improve the human experience of stress to set people up to flourish. He has a Bachelor of Paramedic Science and a Graduate Certificate of Emergency Health and has lectured and tutored at university level, as well as being a peer reviewer of scientific journal articles. His new book 'The Paramedic Mindset' attempts to answer the question of why some people flourish in high-stress situations, while others flounder, feeling overwhelmed or discouraged? How do some remain calm under pressure, where others succumb to stress? The difference, Leigh concludes, is in mindset. Leigh is based in Queensland, Australia. Remarkable Takeaways Why the power of a pause can be so significant in any situation.How self-leadership is key to responding calmly and creativelyWhat’s happening at a biological level during high-pressure happenings?Connect with Leigh= Find him on LinkedIn Learn more about The Paramedic Mindset via his website

    46 min
  2. 076: Using Technology to Revolutionise Automotive Marketing with Faruk Heplevent

    04/07/2024

    076: Using Technology to Revolutionise Automotive Marketing with Faruk Heplevent

    In this episode of The Remarkable Project Jay speaks with Faruk Heplevent, a celebrated creative force in the automotive marketing industry, about why cutting-edge technology can allow even industries steeped in tradition to be revolutionised, how creative minds adapt and thrive in an ever-evolving landscape, and the importance of focusing on one's strengths even when diversification comes calling. Faruk Heplevent is a formidable force in the automotive marketing industry, and one who has been playing at the intersection of technology and creativity for over two decades. In 1990, he began assisting professional photographers, first with still life before advancing to advertising and car photography. By 1999, Faruk was working for major car brands, creating stunning visuals to capture the public’s imagination. In 2007, he founded The Scope - an innovative company that uses cutting-edge CGI technology to create incredible images for vehicle launches and advertisements. Not only did he coin the term CG photography (using computer software to take pictures), but in 2022 his team published Scope City, a fully computer-generated city-building tool intended to deliver top-notch work on time. Working for brands like Audi, BMW, Tesla, Li Auto, Nio, Chrysler, Lincoln, Hyundai, Genesis, VW, Renault and Toyota – and earning awards like Cannes Lions along the way – Faruk is an undisputed leader in this field. When he’s not busy bringing his incredible visions into reality, Faruk loves making memories together with his wife and four sons in Hamburg, Germany. Remarkable Takeaways Why cutting-edge technology is increasingly allowing even industries steeped in tradition to be revolutionised.How creative minds can plot a path towards success by adapting and thriving in an ever-evolving landscape.The importance of focusing on one's strengths even when diversification comes calling.Connect with Faruk Find him on LinkedIn Learn more about The Scope Studio via their website and follow them on Instagram

    49 min
  3. 075: Improving Your Impact, Confidence and Authority with Cat Matson

    29/05/2024

    075: Improving Your Impact, Confidence and Authority with Cat Matson

    In this episode of The Remarkable Project Jay speaks with force-of-nature facilitator, speaker and CEO of Impactful Presenters, Cat Matson, about why effective communication is rarely about the perfect words, how meeting an audience where they’re at can unlock untapped potential in conversations, and the importance of authentically personalised storytelling in building trust. Cat Matson is the CEO and lead facilitator of Impactful Presenters, a business which empowers founders, owners and community leaders to speak with confidence, authority, authenticity and impact. A popular and accomplished speaker, MC and moderator, Cat is known for her straight-talking, 'realness' and extracting 'the juice' from her clients. Describing herself as a 'Mistress-of-all-Trades', Cat has worked in both the private and public sectors, in small and large business and in virtually every industry. She has advised Mayors and CEOs; developed city-shaping strategies; interviewed extraordinary industry leaders from social enterprise to deep tech and everything in between; and helped small business owners understand how to capitalise on the trends of digital transformation and innovation. She is the host of the Speaking with Confidence with Cat Matson Podcast, likes to 'work out loud' so others can learn from her experiences, enjoys her coffees strong and black and her martinis stirred and dirty. Remarkably Takeaways Why impactful communication isn’t about the perfect words, but about finding meaningful ways to connect.How taking the time to understand an audience and meeting them where they’re at can unlock untapped potential in conversations.The importance of building trust by baking authentic personal experience and storytelling into every interactionConnect with Cat Find her on LinkedIn Follow her on Instagram Learn more about Impactful Presenters via their website

    48 min
  4. 074: How to Make Smarter Decisions in a Noisy World with Nuala Walsh

    05/04/2024

    074: How to Make Smarter Decisions in a Noisy World with Nuala Walsh

    In this episode of The Remarkable Project Jay speaks with behavioural scientist, CEO, author and speaker Nuala Walsh, about why ego often hijacks decision-making, how to harness “decision friction”, and the key ways organisations can encourage and nurture customer loyalty. Nuala is an independent non-executive director, behavioural scientist, visiting fellow at the London School of Economics and author of Tune In: How to Make Smarter Decisions In a Noisy World. Recognised among the 100 Most Influential Women in Finance, she spent three decades in global asset management with Blackrock, Merrill Lynch and Standard Life Aberdeen as Chief Marketing Officer. As MindEquity CEO, she advises blue-chip companies, human rights and sports organisations. Holding multiple board roles, appointments include President of the Harvard Club of Ireland; Non-Executive Director at the British & Irish Lions; Chair of the Innocence Project London; Council Member at The Football Association; Advisor at World Athletics; Founding Director of the Global Association of Behavioural Scientists; and former Vice-Chair of UN Women (UK). A TEDx speaker, Nuala publishes in Forbes, Inc, HBR and Psychology Today, with insights featured from the Financial Times to Fox Business. Remarkable Takeaways  Why ego can be such a derailer of effective decision-making.How strategic decisions require consciously slowing down and assessing biases in order to navigate “decision friction”.The four ways to give people a reason to not only do business with you but stay loyal over time.Connect with Nuala  Find her on Linkedin Follow her on X Learn more about her work and other endeavours via her website

    54 min
  5. 072: The Journey from Workplace to "Workplayce" with Kristi Herold

    19/09/2023

    072: The Journey from Workplace to "Workplayce" with Kristi Herold

    In this episode of The Remarkable Project Jay speaks with author, speaker and founder Kristi Herold, who as CEO of JAM champions the culture and connections which can be built through play, about why welcoming a playful culture can be so powerful for adults as well as children, how meaningful guarantees can help build trust and team happiness drives great customer service, and ways to systemise the benefits of letting your guard down around colleagues and connections. Kristi Herold helps people connect and companies unlock profit through play. Her vision is to get 1 million people playing annually. She is the founder and CEO of JAM, one of the world’s largest adult recreational sports league providers as well as a team of PLAYmakers who help corporate cultures thrive. JAM has connected millions of people from all walks of life, through play since its inception in 1996, with its sports leagues operating in 12 different cities across Canada and the USA. The company has produced and delivered over 3,500 corporate events, connecting hundreds of thousands of people through play in over 30 different countries. Today JAM offers a wide range of virtual, hybrid and in-person play-based team building and learning experiences designed to help corporate cultures thrive. In addition to her role at JAM, Kristi authored ‘It Pays to PLAY – How Play Improves Business Culture’, consults to businesses on creating thriving workplace cultures, and is a sought-after keynote speaker. She is also passionate about the power of play for all ages, as well as giving back to her community. In 2019, Kristi and her team founded national not-for-profit Keep Playing Kids, in order to help ensure children from lower economic communities have free access to organised sports regardless of gender, skill level or family income. Kristi has been featured in Forbes and Fast Company, was named to the esteemed “Canada’s Top 100 Most Powerful Women”, was a top three finalist in the Canadian Women Entrepreneur Awards, and is the proud recipient of the North American Sport & Social Industry Association’s Industry Impact Award. She was also awarded the Governor General’s “Queen’s Diamond Jubilee” in recognition of her contribution to giving back to community. JAM has been certified as a “Great Places to Work – Canada” as well as being named one of the “Best Remote Startups” to work for. Remarkable Takeaways Why welcoming a playful culture can be so powerful for adults as well as children – literally lifesaving in some instances.How meaningful guarantees can help build trust with your customers, and how true team happiness drives external service quality.The sometimes unexpected upsides of letting your guard down around colleagues and connections, and how to encourage this in a systemised manner.Connect with Kristi Purchase her book here Find her on Linkedin Learn more about her work and other endeavours via her website

    48 min
  6. 071: Putting the Brain Back into Branding with Matt Johnson

    07/09/2023

    071: Putting the Brain Back into Branding with Matt Johnson

    In this episode of The Remarkable Project Jay speaks with Marketing Author and Cognitive Psychologist, Matt Johnson, about why the nuance of cultural codes is so relevant to how smaller brands grow, how alignment around core purpose helps unlock value for all stakeholders, and when to lead versus when to listen. Matt Johnson, PhD is a speaker, writer, and researcher, specialising in the application of psychology and neuroscience to branding and marketing. Following his PhD in Cognitive Psychology from Princeton University, his work has probed the science of brand storytelling, experiential marketing, and consumer decision-making. He is the author of top-selling consumer psychology book, ‘Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains’ (BenBella, 2020), and most recently, ‘Branding That Means Business’ (Economist Books, Fall 2022). In 2023, Matt was inducted into Thinkers50 Radar as one of 30 business thinkers with ideas most likely to shape the future. As a contributor to major news outlets including Psychology Today, Forbes, and the BBC, he provides expert opinion and thought-leadership on a range of topics related to the human side of business. Matt is also passionate about helping brands harness insights from neuroscience to better understand, serve, and interact with their consumers. To this end, he consults with a wide array of organisations, including as an expert in residence for Nike. Matt currently resides in Boston, MA, where he is a Professor of Psychology and Marketing at Hult International Business School, and an instructor at Harvard University’s Division of Continuing Education. He grew up in The Bay Area, California, and has lived and worked in San Diego, New Jersey, Berlin and Shanghai. Remarkable Takeaways Why leaning into the nuance of cultural codes makes perfect sense for smaller brands, as they seek to differentiate themselves.How an actively integrated core purpose leads to the kind of shared brand reality which creates real value for all stakeholders.When to lead from the front and when to listen deeply from a brand perspective, and the influence of generative AI on this decision.Connect with Matt Explore his new book Branding That Means Business here Find him on Linkedin Explore his work via his blog/website Follow him on Twitter

    48 min
  7. 070: Improving Customer Satisfaction through Strategic Human Connection with John Sills

    09/08/2023

    070: Improving Customer Satisfaction through Strategic Human Connection with John Sills

    In this episode of The Remarkable Project Jay speaks with Author and Customer Experience Expert, John Sills about how overall customer satisfaction has improved even though the functional experience hasn’t, what it looks like to build a culture that truly build a that satisfaction and how to get super clear on what really matters to your customers through acknowledging that your organisation is a small part of their overall life.  John Sills is Managing Partner at the customer-led growth company, The Foundation, and author of The Human Experience.    25 years ago, he started his career on a market stall in Essex, and since then has worked in and with companies around the world to make things better for customers. He’s been in front-line teams delivering the experience, innovation teams designing the propositions, and global HQ teams creating the strategy. He's been a bank manager during the financial crisis (not fun), launched a mobile app to millions of people (very fun), and regularly visits strangers’ houses to ask very personal questions (incredible fun).   He now works with companies across industries and around the world, and before joining The Foundation spent twelve years at HSBC, latterly as Head of Customer Innovation. His first book on the topic - The Human Experience - was published by Bloomsbury in February 2023, and his writing has been featured in The Guardian, The FT, and Management Today. Remarkable Takeaways  Functionally the customer experience has improved but the customer satisfaction hasn’t. How can an organisation build a culture that encourages and promotes a more human experience? How to get super clear on what really matters to your customers through acknowledging that your organisation is a small part of their overall life. Connect with John Find out more about John and his new book at https://johnjsills.com/ Find him on LinkedIn: johnjsills Find him on Instagram: cx_stories Find him on Substack: CX Stories

    53 min
  8. 069: Discovering a Life After Imposter Syndrome with Alison Shamir

    24/07/2023

    069: Discovering a Life After Imposter Syndrome with Alison Shamir

    In this episode of The Remarkable Project Jay speaks with Alison Shamir, an International Imposter Syndrome Expert, about how prevalent imposter syndrome is, how a better understanding of it can empower change and the three-step process she recommends for moving through Imposter Syndrome and capturing the untapped opportunity that sits on the other side.   Alison Shamir is an International Speaker, Certified Coach and Media Contributor. As a founder herself and someone who has experience imposter syndrome firsthand, Alison has dedicated her own career to empower global organisations, teams & individuals with the knowledge, tools and methods they need to overcome Imposter Syndrome and present and perform as their most confident selves.  Alison is also a proud member of the LGBTQIA+ community, passionate about Diversity, Equity and Inclusion and has held Leadership roles across the Technology and Media sectors. She combines both lived experience and professional expertise to help her clients make transformative change. Remarkable Takeaways Defining what Imposter Syndrome is and, more importantly, what it is not. And how to recognise the symptoms early.The opportunities that begin to present themselves once you understand and begin to move through Imposter Syndrome. The three-step process that Alison uses with her clients to help work through Imposter Syndrome and achieve your true authentic potential. Connect with Alison Find her on LinkedIn Learn more about Alison and her work via her website

    51 min
5
out of 5
12 Ratings

About

The Remarkable Project helps business owners, optimisers and curious marketers to push past the "same-same" world of marketing into a world of unexpected customer experiences, word-of-mouth and a more compounded approach to marketing. Each episode weaves the path that experts including scientists, entrepreneurs, creatives, innovators and more, have used to build businesses that people feel compelled to talk about. Come and join the journey if you have been asking:- How to improve word of mouth for a small business- How do I improve my customer experiences?- What tools should I use for building a community?- How do I write a marketing plan around word of mouth?- How do I change my sales to have greater impact?- How do I measure Word of Mouth in my business?

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