31 min
How to Get Mega Loyal Repeat Customers To Buy Again & Again Ecommerce Society Podcast
-
- Marketing
JOIN THE CULTISH PRODUCT!
www.kerriefitzgerald.com/cultish
Join by May 23rd.
Repeat customers are the bloodline of your business- you need them and you want more of them. Customer Loyalty is kind of this weird buzzword but it can be hard to actually know HOW to get it- what do you need to do. In this episode of Ecommerce Society, I will show you HOW to get more repeat customers, why you want them, and 5 things you can start doing today to get them in your business.
I also use real examples- for example I just spent $150 this morning with the brand, Dressed in Lala. This was my second order with them in the span of one month- why and how did they get me to spend $150 on top of the $57 I spent with them the first time……..Listen to find out.
Takeaways
Repeat customers spend 67% more than new customers per transaction.
Repeat customers contribute to approximately 40% of the revenue for an online store.
To get repeat customers, focus on creating a positive customer experience.
Implement a customer loyalty program and send regular email campaigns.
Improve customer service and use post-purchase emails to stay connected with customers.
Create memorable packaging to enhance the unboxing experience.
Don't be afraid to ask for the sale and promote your products.
Chapters
00:00 Introduction: The Importance of Repeat Customers
08:29 Building Trust and Loyalty through Positive Experiences
13:04 Tips for Getting More Repeat Customers
29:29 Asking for the Sale: Don't Be Afraid to Promote Your Products
JOIN THE CULTISH PRODUCT!
www.kerriefitzgerald.com/cultish
Join by May 23rd.
Repeat customers are the bloodline of your business- you need them and you want more of them. Customer Loyalty is kind of this weird buzzword but it can be hard to actually know HOW to get it- what do you need to do. In this episode of Ecommerce Society, I will show you HOW to get more repeat customers, why you want them, and 5 things you can start doing today to get them in your business.
I also use real examples- for example I just spent $150 this morning with the brand, Dressed in Lala. This was my second order with them in the span of one month- why and how did they get me to spend $150 on top of the $57 I spent with them the first time……..Listen to find out.
Takeaways
Repeat customers spend 67% more than new customers per transaction.
Repeat customers contribute to approximately 40% of the revenue for an online store.
To get repeat customers, focus on creating a positive customer experience.
Implement a customer loyalty program and send regular email campaigns.
Improve customer service and use post-purchase emails to stay connected with customers.
Create memorable packaging to enhance the unboxing experience.
Don't be afraid to ask for the sale and promote your products.
Chapters
00:00 Introduction: The Importance of Repeat Customers
08:29 Building Trust and Loyalty through Positive Experiences
13:04 Tips for Getting More Repeat Customers
29:29 Asking for the Sale: Don't Be Afraid to Promote Your Products
31 min