New Normal - DIGITAL.DONE.RIGHT‪.‬ Andrew Maher

Leo Prada from #MeetLeosContacts is on the show! Today is a special interview as Leo has announced the end of his unique program. Over the last year Leo has invited people he is connected with on LinkedIn to send him a video of themselves. He then shares that video to his over 20.000 followers. I wanted to grab Leo this week to reflect on the last year and share some of his highlights with me.

Some of the points we spoke about:

Where did you get the idea?

Do you remember who sent you the first video?

Was the whole exercise worth it for you?

Any moments which stand out for you?

Thank you Leo for being such a great guy. Sharing is caring and that is a motto which very much applies to Leo.



Leo Links:

https://www.linkedin.com/pulse/goodbye-now-leo-prada

https://meetleoscontacts.ar/#about

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ABOUT DIGITAL.DONE.RIGHT.

Is an education and consulting platform with a mission to get companies and organisations comfortable engaging with the online world to:

✅  Attract today’s digital consumer

✅  Design more engaging digital experiences

✅  Drive growth, conversion, and sales across the customer/user journey

Our mission is all about informing and getting the word out on how the digital divide can be bridged. Working with organisations, small businesses as well as corporations we develop strategies to address the agile customer communications of today and how these can be tamed for maximal business value.

More about me: **https://digital-done-right.com/LinkInBio**

Cristin Cornell Tarr is a professor of branding, marketing, and customer experience at the University of Denver.

I wanted to learn more about how branding plays a role in #CX or customer experience, particularly online experiences.

I come away with lots to think about and to work on. I hope you enjoy this episode.

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Check out the links below! Also, let me know what you think of this podcast.

Cristin's Links:

University of Denver https://www.du.edu

Website https://www.bscgroup.biz

IDE - NGO seeds and planting example https://www.ideglobal.org/

Cone Study https://conecomm.com/2017-csr-study/

Scetec https://scatec.com/

Customer Experience Course Provider: https://www.omnitouchinternational.com

A couple of follow up notes:

Clarification on the Mozembique story - IDE and Scetec were discussing opportunities to work together after the introduction- not sure what actually transpired after our initial contact

A proposal at DU for a customer experience course in the Spring is under review at this time but not on the course schedule yet.



ABOUT DIGITAL.DONE.RIGHT.

Was founded at the beginning of the pandemic when I went online looking for small businesses. I found nothing. Today it is an education and consulting platform with a mission to get companies and organisations comfortable engaging with the online world to:

✅  Attract today’s digital consumer

✅  Design more engaging digital experiences

✅  Drive growth, conversion, and sales across the customer/user journey

Our mission is all about informing and getting the word out on how the digital divide can be bridged. Working with organisations, small businesses as well as corporations we develop strategies to address the agile customer communications of today and how these can be tamed for maximal business value.

More about me: **https://digital-done-right.com/LinkInBio**

Nigel and I worked together for over 15 years. We had big corporate jobs which took us around the world a few times. A bit embarrassing looking back on it but, well, those were the times.

Today Nigel, like me, has downsized his organization focussing on local but also small businesses as well as startups. We talk about his web design and social management services he offers.

⚜️  What are some of the challenges these businesses have?

⚜️  Why a website is important for a small business?

⚜️  How does he market his business today?

Basically, I wanted to talk with another startup owner to learn a few things and that was my honest motivation for asking him on the podcast.

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Check out the links below as well as links to the podcast and more! Also, let me know what you think of this podcast.

Nigel’s Links

Website: https://hampshirewebdesign.net

Facebook: https://www.facebook.com/hampshirewebdesign

Instagram: https://www.instagram.com/hampshirewebdesign/

LinkedIn: https://www.linkedin.com/company/hampshire-web-design/

ABOUT DIGITAL.DONE.RIGHT.

Was founded at the beginning of the pandemic when I went online looking for small businesses. I found nothing. Today it is an education and consulting platform with a mission to get companies and organisations comfortable engaging with the online world to:

✅  Attract today’s digital consumer

✅  Design more engaging digital experiences

✅  Drive growth, conversion, and sales across the customer/user journey

Our mission is all about informing and getting the word out on how the digital divide can be bridged. Working with organisations, small businesses as well as corporations we develop strategies to address the agile customer communications of today and how these can be tamed for maximal business value.

More about me: **https://digital-done-right.com/LinkInBio**

I met Will on Twitter when I began learning about Notion.We talk about Notion in this podcast and Descript & Click-Up as applications which let you be more productive. Will is all about improving productivity as well as making music.

We talk about:

How an app like Descript can make you a podcaster and easy!

How productivity apps can give you peace of mind

His experience making templates and learning SEO

If money were not a question which career would he choose?

Check it out!

👇👇Check out the links below as well as links to the podcast and more! Also, let me know what you think of this podcast. Your feedback is what keeps me going!

Guest linksWebsite: https://willhelliwell.com

Website: https://notiondad.com

YouTube: https://www.youtube.com/c/WillHelliwell/videos

LinkedIn: https://www.linkedin.com/in/willhelliwell/

Soundcloud: https://soundcloud.com/willhelliwell

Library: https://soundcloud.com/willhelliwell/the-library

About Digital.Done.Right.It is an education and consulting platform on a mission to get companies and organisations comfortable engaging with the online world to:

✅  Attract today’s digital consumer

✅  Design more engaging digital experiences

✅  Drive growth, conversion, and sales across the customer/user journey

Our mission is all about informing and getting the word out on how the digital divide can be bridged. Working with organisations, small businesses as well as corporations we develop strategies to address the agile customer communications of today and how these can be tamed for maximal business value.

More about me:

https://digital-done-right.com/LinkInBio**

I had interviewed Stephen last September so, why again? I wanted to deliver a customer testimonial; personally. I wanted to close a loop which began when I met him in his offices for that first interview.

Rodeo Labs makes custom bikes, the gravel type. Oh, and no motors! I have come to love to watch their customers around the world showing how they put their Donkeys to work; some competitive but more just adventurous. Check out their Instagram account if you want a taste.

This time I ask Stephen how the last 9 months have been. Building bikes which depend on a global supply chain has been very challenging. I was curious how things have changed. How was his trip to Armenia and what plans he has there for 2023. What has he learned over the last year?

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Check out the links below as well as links to the podcast and more! Also, let me know what you think of this podcast. Your feedback is what keeps me going!

Rodeo Labs LinksWebsite: https://www.rodeo-labs.com

Instagram: https://www.instagram.com/rodeolabs/

Magritte’s Dream Bike: https://www.instagram.com/p/Ce1-9OdrmP2/?utm_source=ig_web_copy_link

Ascend Armenia: https://www.ascendarmenia.com

⚜️ ABOUT DIGITAL.DONE.RIGHT. ⚜️It is an education and consulting platform on a mission to get companies and organizations comfortable engaging with the digital world to:

✅  Attract today’s digital consumer

✅  Design more engaging digital experiences

✅  Drive growth, conversion, and sales across the customer/user journey

Our mission is all about informing and getting the word out on how the digital divide can be bridged. Working with organisations, small businesses as well as corporations we develop strategies to address the agile customer communications of today and how these can be tamed for maximal business value.

https://digital-done-right.com/what-i-do

What experiences have you made with your insurance company? Perhaps you have never needed to contact them and that’s great. But when that time comes, how will they handle your case? Ruth Fisk brings more than three decades of experience in the insurance industry to her role as the VP, Insurance Strategy at Smart Communications.

Our conversation starts with a recent experience she made herself. Not to give away the punchline, Her reaction and next actions even surprised her! I came away from this interview having learned many new ideas of interacting with today’s customers. While she is in the deep end with insurance her examples can be carried over to almost any other industry. Examples like:

How can you increase the numbers of “touch points” with your customers?

How a inteligent form processing can save you money AND improve the experiences of your customers AND employees?

👇 Links & More👇Check out the link below as well as links to the podcast and more! Also, let me know what you think of this podcast. Your feedback keeps me going!

https://digital-done-right.com/new-normal-podcast-1/2022/6/3/ruth-fisk-smart-communications-hyper-personalized-experiences

Ruth Fisk brings more than three decades of experience in the insurance industry to her role as the VP, Insurance Strategy at Smart Communications. Having worked 14+ years as a manager at a P&C Carrier and then 18+ years working within the global insurance industry using technology and services to meet the business needs of insurers.

Ruth Fisk has visited, worked with, and served as a C-Level consultant for leading insurers in more than 90 countries. Ruth’s global perspective is complemented with first-hand knowledge of insurance operations, including more than 30 years using technology & services to successfully help them to significantly reduce operating expenses, increase efficiency, impacting their bottom line.

Smart Communications LinksWebsite: https://www.smartcommunications.com

LinkedIn: https://www.linkedin.com/company/smart-communications./

Study: 2022 Hyper-Personalization in Insurance Claims Study



⚜️ ABOUT DIGITAL.DONE.RIGHT. ⚜️It is a global education and consulting platform on a mission to get companies and organizations comfortable engaging with the digital world to:

✅  Attract today’s digital consumer

✅  Design more engaging digital experiences

✅  Drive growth, conversion, and sales across the customer/user journey

Our mission is all about informing and getting the word out on how the digital divide can be bridged. Working with organisations, small businesses as well as corporations we develop strategies to address the agile customer communications of today and how these can be tamed for maximal business value.

https://digital-done-right.com/what-i-do