Mayo Clinic Key In To Quality Mayo Clinic, Timothy Morgenthaler and Sheri Nemec

🎙️ Discover how quality improvement becomes a daily norm at Mayo Clinic! Join Dr. Sean Dowdy, Chief Value Officer, on the latest Key In To Quality podcast. Learn about his leadership philosophy and why "good enough isn't good enough." #mayokeyintoquality

Tune in to the latest Key In To Quality podcast! Jessica Stellmaker from Mayo Clinic reveals top leadership practices to enhance organizational culture through staff empowerment. Discover her creative, motivating recognition tactics that drive continuous improvement and deliver top-quality outcomes. Don't miss it! #Healthcare #QualityImprovement #mayokeyintoquality

A Mayo Clinic Performance Improvement Advisor shares insights about the power of collaboration with the clinical practice to achieve high quality care and a support a culture of continuous improvement.

As healthcare delivery systems work toward adoption of emerging digital technologies and more automation, many leaders grapple with the question of how much is too much. Are the human elements of care—comfort, empathy, and warmth—being diminished or lost along the way?
Our guests on the latest Key In To Quality podcast say it’s about awareness and balance. In the episode entitled “Tech with Heart: Navigating Innovation and Compassion in Healthcare,” Anne Pronschinske, vice chair, Center for Digital Health, Mayo Clinic and Rebecca Brustad, director, Patient Experience, Mayo Clinic, discuss the organization’s approach.
Together, they share insight into how Mayo Clinic is extracting the efficiencies of innovation while finding new ways to maintain the human aspects of patient care and experience. They assert that when the patient remains at the center of every decision, technology can benefit caregivers and free up time do deliver human-centered care and find more meaning and purpose in their work..
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guests LinkedIn:  Rebecca Brustad and Anne Pronschinske

Patient experience is about making patient healthcare journeys better; in creating improved experiences, healthcare delivery staff often enjoy better processes and outcomes. But who is responsible for creating patient experience improvement? Where does one start? And are innovation and automation at the center of it all? Not necessarily says our latest podcast guest.
In this episode of the Key in to Quality podcast, Lacey Hart, Administrator, Experience Relationship Management (XRM), Quality Department, Mayo Clinic, says that experience design focuses on the gaps between the experience points along a patient’s journey. Hart, who leads a team of experience relationship design professionals, discusses how Mayo Clinic’s patient experience strategy has created powerful synergy between people, processes, and technology, resulting in better interactions—and relationships—with patients.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn:  Lacey Hart

Volunteers fill many significant roles to support the human experience in healthcare.  Hear from Erin Pittman, Director of Volunteer Services, who oversees volunteer programs, hospital gift shops and animal assisted services at Mayo Clinic Rochester.
Erin shares her perspectives about the complex field of volunteer management and the importance of understanding the impact of volunteers have in connecting with patients through empathy, kindness and human centered care. She discusses the process to engage volunteers and discover their personal “why” to volunteer. Erin describes the shifts and future innovations in volunteer services including embracing diversity and other success tips.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn:  Erin Pittman