7 min
PEP Podcast #047 - Facility Management 101 - How to Inspire Excellent Work from a Service Vendor PEP Podcast by Windy City
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- Negócios
This is the ULTIMATE. This is what it's all about. Where the true value lies and where opportunity is manifested. How do YOU get a vendor to perform at their best, how do YOU inspire great work from a trusted partner. If you're thinking "that's not my job", please stop this video, unsubscribe, and never come back. Remember, you're getting the perspective from ME, the owner of a SERVICE COMPANY... Have you ever delivered pizza? Or bar tended? Or were you ever a server? How did you get your tips and, more importantly, how did you treat those who tipped you WELL? Now that we have a little perspective, think about it.
I have customers that my techs BEG me not to service. That I wouldn't give a discount to if they were the last customer in my revenue stream. Then I have customers that would bend over backwards for. That I would walk a thousand miles for. That my techs want to do well for. Which one do you want to be?
Relate, communicate, be genuine, practice empathy, appreciate them, reward them, and actually fucking like them. I had one customer that would come in during a company meeting just so he could say thank you to all of my techs. Just one example, but to this day, my techs will give them discounts, triple check their work, and be the first ones with their hand up when he's in a bind and needs help.
Where is the value in a service vendor. Right here.
NEW PODCAST #PEPTalks by WCE #PerceptionEvolutionProject
LISTEN to these videos here: https://soundcloud.com/perceptionevolutionproject
Sign Up for our Newsletter!
http://tinyurl.com/wcenewsletter
FREE ACCESS TO OUR PREMIUM TUTORIALS "CLICK BELOW"
http://www.windycityequip.com/fix-it-yourself/
Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on your Restaurant equipment.
http://facebook.com/windycityequipment
http://twitter.com/windycityaz
http://www.windycityequip.com
http://www.instagram.com/windycityequipment/
SAFETY GUIDELINES AND DISCLAIMER
http://www.windycityequip.com/disclaimer/
This is the ULTIMATE. This is what it's all about. Where the true value lies and where opportunity is manifested. How do YOU get a vendor to perform at their best, how do YOU inspire great work from a trusted partner. If you're thinking "that's not my job", please stop this video, unsubscribe, and never come back. Remember, you're getting the perspective from ME, the owner of a SERVICE COMPANY... Have you ever delivered pizza? Or bar tended? Or were you ever a server? How did you get your tips and, more importantly, how did you treat those who tipped you WELL? Now that we have a little perspective, think about it.
I have customers that my techs BEG me not to service. That I wouldn't give a discount to if they were the last customer in my revenue stream. Then I have customers that would bend over backwards for. That I would walk a thousand miles for. That my techs want to do well for. Which one do you want to be?
Relate, communicate, be genuine, practice empathy, appreciate them, reward them, and actually fucking like them. I had one customer that would come in during a company meeting just so he could say thank you to all of my techs. Just one example, but to this day, my techs will give them discounts, triple check their work, and be the first ones with their hand up when he's in a bind and needs help.
Where is the value in a service vendor. Right here.
NEW PODCAST #PEPTalks by WCE #PerceptionEvolutionProject
LISTEN to these videos here: https://soundcloud.com/perceptionevolutionproject
Sign Up for our Newsletter!
http://tinyurl.com/wcenewsletter
FREE ACCESS TO OUR PREMIUM TUTORIALS "CLICK BELOW"
http://www.windycityequip.com/fix-it-yourself/
Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on your Restaurant equipment.
http://facebook.com/windycityequipment
http://twitter.com/windycityaz
http://www.windycityequip.com
http://www.instagram.com/windycityequipment/
SAFETY GUIDELINES AND DISCLAIMER
http://www.windycityequip.com/disclaimer/
7 min