Wedding Business Solutions Alan Berg, CSP, Global Speaking Fellow

Is virtual selling still a thing? – With John Chen During the pandemic, a lot of you started to sell virtually (phone, zoom, etc.). Now that things have settled to the next normal, is virtual selling something you should be doing, or considering? I invited my friend John Chen, who’s a wizard at helping companies host virtual and hybrid (combination of in-person and virtual) meeting and events. His knowledge of the technology and the processes is fantastic, and whether you’ve been sellin...

They don't value what they can't see So much of what you do to make weddings and events great, happens out of view of your customers. Are you getting paid for that time? Are your customers valuing the time you put in that they can’t see? In this episode I talk about ways to get them to understand the value that you bring, even when they can’t see the work you put into making the results amazing for them. Listen to this new 9-minute episode for ideas on how to value the work you put ...

Problems are opportunities to improve When customers come to you with problems, are you paying attention to how you can make this better, not just for them, but for other customers? I’ve had some experiences recently where all I got was passed from one department to another, with no on acknowledging that it was their system that was broken, not user error. Imagine having a problem logging in to a site and being told you need to contact support, only to be asked to log in to get in touch ...

Mark Chapman – How is the wedding industry different now? You’ve probably noticed that things are different in the wedding industry, especially in the way today’s couples are, or are not, responding to your ads and messages. I asked my friend Mark Chapman, from the I Do Society, to come back on and talk about what he’s seeing. Advertising for wedding businesses is all Mark does, so he’s the perfect person to have this conversation with. Listen to this new guest episode for usable tips yo...

Nothing works all of the time In this episode, I delve into a common challenge many wedding and event professionals face: the frustration when previously successful strategies start to falter. From interacting with clients across the industry, I've noticed a recurring theme—what once worked seamlessly may suddenly lose its effectiveness. Join me as I explore this reality and share my perspective on why certain methods may no longer deliver the desired results. Whether it's your appr...

You know what I was thinking? When my wife asks this, it means I’m heading to Home Depot or Lowes for a DIY project. But with our customers, co-workers, etc., the truth is that we don’t know what they’re thinking. No matter how long we’ve been in our industry, we simply can’t know what every customer is thinking. We don’t know what their experience is with our product or service and we don’t know what outcomes they want… unless we ask. And that’s the focus of this episode. Listen to...