33 min
#11 Andrew Michael on Churn Leaders of Growth
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- Entrepreneurship
Andrew Michael is the Founder and CEO of Avrio and the host of Churn.FM.
Listen out for:
00:50 Background
2:50 Developments in the Churn space
5:40 Best practices
8:10 Upselling: mistakes and best practices
10:50 Pricing: Are you charging too much?
11:40 How the different departments influence churn
15:35 Aligning the departments
16:45 Andrew’s experience at Hotjar and Success Stories
21:00 How Customer Success can prevent churn
23:45 Tool Stack for Customer Success
28:20 Final thoughts and recommended content
Like this episode?
Get your copy of the Leaders of Growth book on Amazon and learn from 47 first-hand stories on Growing Companies Across Series A to C: https://amzn.to/3w7hygA
All proceeds of the book will be donated to Princess Maxima Centrum.
Subscribe to our podcast on iTunes, Spotify or Google Podcasts and stay tuned.
Andrew Michael is the Founder and CEO of Avrio and the host of Churn.FM.
Listen out for:
00:50 Background
2:50 Developments in the Churn space
5:40 Best practices
8:10 Upselling: mistakes and best practices
10:50 Pricing: Are you charging too much?
11:40 How the different departments influence churn
15:35 Aligning the departments
16:45 Andrew’s experience at Hotjar and Success Stories
21:00 How Customer Success can prevent churn
23:45 Tool Stack for Customer Success
28:20 Final thoughts and recommended content
Like this episode?
Get your copy of the Leaders of Growth book on Amazon and learn from 47 first-hand stories on Growing Companies Across Series A to C: https://amzn.to/3w7hygA
All proceeds of the book will be donated to Princess Maxima Centrum.
Subscribe to our podcast on iTunes, Spotify or Google Podcasts and stay tuned.
33 min